Shayla Hoff
Huntsville,AL
Summary
Recent graduate with foundational knowledge in Criminal Justice and Criminal Psychology with hands-on experience gained through work as a law enforcement officer. Experienced with data analysis, pattern recognition, and strategic planning. Utilizes techniques to identify and predict crime trends. Strong understanding of criminal behavior, supporting law enforcement in effective resource allocation.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Supervising Agent
Globe Life Liberty National
01.2026 - Current
- Led team of agents to achieve sales targets and improve customer service quality.
- Developed training programs to enhance agent performance and compliance with company policies.
- Streamlined operational processes to increase efficiency in client onboarding and support.
- Mentored junior agents, providing guidance on best practices and professional development.
- Monitored team performance metrics, identifying areas for improvement and implementing corrective actions.
- Negotiated favorable terms for clients through strong interpersonal skills and industry expertise.
- Maintained detailed records of all transactions, complying with regulatory requirements and promoting transparency within the agency.
- Served as primary point of contact for clients, providing expert advice and guidance on complex insurance matters to ensure their needs were met in a timely manner.
Police Officer
City Of Huntsville
02.2021 - 01.2026
- Responded to emergency calls and coordinated with other agencies.
- Conducted preliminary investigations and gathered evidence at crime scenes.
- Prepared detailed reports on incidents and interactions with the public.
- Assisted with the enforcement of all applicable laws, ordinances, and regulations.
- Arrested suspects following established procedures while exercising caution and good judgment.
- Operated mobile data terminals from patrol vehicles to obtain criminal records on-scene.
- Developed crime prevention strategies to reduce local criminal activity.
- Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
- Developed strong rapport with local businesses owners to address concerns about crime or vandalism affecting their establishments.
- Enforced laws and regulations to maintain public safety and order.
- Thoroughly analyzed criminal information and processed crime scenes.
- Conducted thorough investigations into criminal activities and incidents.
- Collaborated with community members to foster trust and cooperation.
Paramedic
Huntsville Emergency Medical Services Inc.
06.2014 - 02.2021
- Administered life-saving interventions and medications during transport.
- Collaborated with healthcare teams to ensure comprehensive patient care.
- Documented patient assessments and treatment plans accurately and promptly.
- Attended training sessions to stay updated on medical protocols and techniques.
- Developed strong rapport with other medical professionals to foster quality and efficient patient care.
- Remained level-headed and proactive during emergency situations.
- Documented care provided to patients into reports for submission to supervisor.
- Collaborated with colleagues on shared cases to provide comprehensive treatment plans for patients.
- Collaborated with interdisciplinary teams to optimize patient care and transport protocols.
Education
Bachelor of Science - Criminal Justice, Criminal Psychology Minor
Liberty University
Lynchburg, VA03-2026
Graduate Certificate - Paramedicine
Calhoun Community College
Tanner, AL05-2014
Skills
- Law enforcement
- Surveillance techniques
- Intelligence gathering
- Cybersecurity awareness
- Pattern recognition
- Criminal behavior analysis
- Teamwork and collaboration
- Attention to detail
- Excellent communication
- Analytical thinking
- Threat detection
- Law enforcement cooperation
Certification
- NCIC certification 2021-2026
- Certified APOST law enforcement officer
Timeline
Supervising Agent
Globe Life Liberty National
01.2026 - Current
Police Officer
City Of Huntsville
02.2021 - 01.2026
Paramedic
Huntsville Emergency Medical Services Inc.
06.2014 - 02.2021
Graduate Certificate - Paramedicine
Calhoun Community College
Bachelor of Science - Criminal Justice, Criminal Psychology Minor
Liberty University