Summary
Overview
Work History
Education
Skills
ADDITIONAL INFORMATION
Timeline
Generic

Shayla Joy

Summary

Experienced with comprehensive client assessments, ensuring personalized care plans are in place. Utilizes strong communication and coordination skills to effectively manage client services. Track record of fostering positive client relationships and achieving measurable improvements in client well-being.

Overview

12
12
years of professional experience

Work History

Senior Case Manager

Keller Postman
10.2024 - Current
  • Maintained accurate client records and documentation.
  • Participated in professional development opportunities to enhance skills and knowledge base.
  • Conducted ongoing evaluations of case management effectiveness using data analysis tools.
  • Tracked outcomes data to inform quality improvement initiatives.
  • Educated clients on available services, rights, and responsibilities.
  • Aligned operations with objectives set by senior management and board of directors.
  • Participated in intake process by collecting, organizing and analyzing information about individuals.
  • Completed high volume of inbound and outbound calls within deadlines.
  • Met and exceeded assigned goals established by management.
  • Resolved customer concerns, following internal database prompts and company scripts.
  • Navigated multiple computer applications while conversing with customers.
  • Displayed positive, professional, and empathetic tone to deliver consistently superior service.
  • Provided support to employees during onboarding process.
  • Led initiatives to streamline workflows, reducing processing times for client services significantly.
  • Led small group and individual training sessions based on organization's learning needs.

Case Manager

Keller Postman
01.2023 - 10.2024
  • Monitored case progress, providing timely updates and adjustments to care strategies as needed.
  • Facilitated communication between clients, families, and service providers to enhance understanding and collaboration.
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
  • Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.

Sales Associate

TruGreen
02.2022 - 01.2023
  • Completed high volume of inbound and outbound calls.
  • Exceed weekly sales goals
  • Educated consumers on plans and services
  • Scheduled weekly services

Merchandiser

The Home Depot
08.2018 - 10.2019
  • Create and implement POS with chosen vendors.
  • Select merchandise based on most favorable price and quality.
  • Establish and maintain proper high-traffic displays, resulting in increased sales.
  • Display appropriate signage for products and sales promotions.
  • Uphold stock levels and proper pricing for multiple product lines.
  • Update store spreadsheets

Shift Leader

Gordon Food Service
04.2017 - 07.2018
  • Performed store opening and closing duties, including counting cash drawers, making bank deposits and checking all equipment for proper functioning.
  • Conducted staff meetings with sales personnel to introduce new merchandise.
  • Fostered positive employee relationships through effective communication, training and development coaching.
  • Analyzed and modified employee workloads to meet seasonal fluctuation needs.
  • Assessed, motivated and empowered team members to perform in a manner that builds customer satisfaction and loyalty, leading to retention and growth.
  • Maximized profits by capitalizing on opportunities to upsell additional merchandise.
  • Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience.
  • Organized and located inventory and updated store spreadsheets.

Sales Associate

Gordon Food Service
11.2015 - 04.2017
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Prevented store losses by leveraging awareness, attention to detail and integrity to identify and investigate concerns.
  • Completed floor replenishment to guarantee size availability and promote customer satisfaction.
  • Stocked and rotated inventory regularly.

Cashier Customer Service

Target
07.2013 - 11.2015
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Increased accuracy by properly documenting gift certificate sales and redemptions.

Education

Associate of Arts - Business Management, business management and marketing, communications

Moraine Valley Community College
Palos Hills, IL
01.2019

High school diploma - undefined

Dwight D. Eisenhower
Blue Island, IL
01.2012

Skills

  • Salesforce
  • Utilization review
  • Technology-savvy
  • Time management
  • Multitasking and organization
  • Clear communication
  • Active listening
  • Case documentation
  • MS office
  • Records management

ADDITIONAL INFORMATION

Accomplished Case Manager bringing extensive experience connecting clients with resources. Offers organizational skills and multitasking abilities required to effectively coordinate resources, prioritize cases, and manage high-volume daily workloads.

Timeline

Senior Case Manager

Keller Postman
10.2024 - Current

Case Manager

Keller Postman
01.2023 - 10.2024

Sales Associate

TruGreen
02.2022 - 01.2023

Merchandiser

The Home Depot
08.2018 - 10.2019

Shift Leader

Gordon Food Service
04.2017 - 07.2018

Sales Associate

Gordon Food Service
11.2015 - 04.2017

Cashier Customer Service

Target
07.2013 - 11.2015

High school diploma - undefined

Dwight D. Eisenhower

Associate of Arts - Business Management, business management and marketing, communications

Moraine Valley Community College

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