Shayla Kaaumoana

'Ewa Beach

Summary

Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.

Overview

years of professional experience

2025

years of post-secondary education

Work History

Administrative Assistant

Pacific Isles Equipment Rental

'Ewa Beach

10.2024 - Current

Managed scheduling and calendar coordination for office personnel and equipment rentals.
Assisted customers with inquiries regarding equipment availability and rental procedures.
Maintained organized filing systems for contracts, invoices, and customer records.
Managed pay rate changes
designed company logo and decals
designed company website
Maintained Quickbooks entry
Managed payroll, cpr (certified payroll), and unemployment
Answered phone calls and emails to provide information, resulting in effective business correspondence.
Entered data into spreadsheets using Microsoft Excel or other similar programs.
Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
Handled confidential documents in an organized fashion according to established protocol.
Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
Managed database systems containing customer contact information.
Processed invoices for payment using accounting software applications.
Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.

Customer Service Cashier

Kapolei In-line Hockey Arena

Kapolei

10.2023 - 11.2025

Processed customer transactions accurately and efficiently at the hockey arena.
Assisted customers with inquiries regarding events and ticket sales.
Managed cash register operations, including balancing and reconciling cash drawers.
Provided exceptional service by addressing customer concerns promptly and professionally.
Trained new staff on cash handling procedures and customer service best practices.
Greeted customers and provided friendly customer service.
Resolved customer complaints in a professional manner.
Operated cash registers to process payments for goods and services.
Collected credit card and cash payments to complete transactions for customer orders.
Answered incoming phone calls from customers regarding product availability or store locations.
Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
Maintained a clean and organized workspace to enhance customer experience.

Education

James Campbell High School

'Ewa Beach, HI

Skills

Calendar management
Customer inquiry resolution
Document organization
Payroll administration
QuickBooks entry
Data entry
Cash handling
Invoice processing
Front desk operations
Problem solving
Effective communication
Attention to detail
Time management
Research
Microsoft outlook
Records retrieval
Patient care advocacy

Employee timesheet processing
Credit and collections
International classification of diseases (ICD9CM)
Filing
Mail handling
Account management
Data entry documentation
Inventory systems
Quickbooks
Strong problem solver
Social media and promotions
Data management
Microsoft Excel
Payroll liability and deductions
Attendance record management
Cash deposit preparation

References

References available upon request.

Timeline