Summary
Overview
Work History
Education
Skills
References
Certification
Timeline
Generic

Shayla Kanoy

McDonough,GA

Summary

Experienced Financial Aid Advisor with a background in guiding students through the financial aid process at post-secondary institutions. Strengths include understanding of federal and state regulations, knowledge of grants, loans, scholarships and work-study programs, as well as strong communication skills to effectively explain complex funding options. Familiar with different programs and related regulatory limitations. Proven track record in successfully improving efficiency in processing applications and enhancing student satisfaction levels. Highly organized and proactive with a strong work ethic and understanding of documentation requirements and processes.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Financial Aid Advisor

Morehouse College
Atlanta, GA
03.2023 - Current
  • Assisted with completing FAFSA forms, loan documents, promissory notes and other related paperwork.
  • Provided guidance to students on the cost of attending college and various types of financial aid available.
  • Conducted individual counseling sessions with students and their families regarding financial aid options and eligibility requirements.
  • Explained the differences between federal, state, institutional, private and alternative loans.
  • Responded promptly to inquiries from students regarding their financial aid packages.
  • Provided one-on-one counseling to students regarding financial aid program options and requirements.
  • Assisted with completion of documentation such as FAFSA paperwork, answered questions, and delivered key information.
  • Informed customers of loan application requirements and deadlines.
  • Set up debt payment plans based on client credit, income and assets.
  • Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action.

Cashier / Customer Service LEAD

Burlington
11.2020 - 01.2023
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Answered customer inquiries regarding store policies and procedures.
  • Issued receipts, refunds, credits or change due to customers.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Worked closely with front-end staff to assist customers.

Student Assistant

Georgia Gwinnett College
Lawrenceville, USA
10.2021 - 05.2022
  • Greeted visitors to the office and provided assistance when needed.
  • Provided customer service to students by answering questions about policies or procedures at the university.
  • Organized office to keep space welcoming and professional.
  • Managed front desk operations, including greeting visitors and answering phones.
  • Assisted students with general inquiries and provided guidance to help them navigate the university's resources.
  • Provided guidance to students on the cost of attending college and various types of financial aid available.
  • Assisted with completing FAFSA forms, loan documents, promissory notes and other related paperwork.
  • Conducted individual counseling sessions with students and their families regarding financial aid options and eligibility requirements.

Sales Associate

Forever 21
11.2019 - 12.2019
  • Greeted customers and provided exceptional customer service.
  • Assisted customers with product selection, sizing and styling.
  • Provided accurate information about products, prices and services.
  • Built relationships with customers to encourage repeat business.
  • Organized stockroom shelves according to size, color or style.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Demonstrated product features and benefits for customers' needs.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Built and maintained relationships with peers and upper management to drive team success.

Education

Bachelors - Business ADMIN

Gerogia Gwinnett College
LAWRENCEVILLE, GA
05.2022

High School Diploma -

Riverdale High School
Riverdale, Ga

Skills

  • Student Assistance
  • Microsoft Office
  • Attention to Detail
  • Basic Mathematics
  • Student Advising
  • Written Communication
  • Customer Service
  • Adaptability
  • Self Motivation
  • Effective Communication
  • Adaptability and Flexibility
  • Time Management
  • Leadership skills
  • Student Support
  • Student Counseling
  • Problem-solving abilities
  • Organizational Skills
  • Customer Engagement
  • Multitasking
  • Team member motivation
  • Professionalism
  • Networking skills

References

Available upon request

Certification

  • Business Writing Certification

Timeline

Financial Aid Advisor

Morehouse College
03.2023 - Current

Student Assistant

Georgia Gwinnett College
10.2021 - 05.2022

Cashier / Customer Service LEAD

Burlington
11.2020 - 01.2023

Sales Associate

Forever 21
11.2019 - 12.2019

Bachelors - Business ADMIN

Gerogia Gwinnett College

High School Diploma -

Riverdale High School

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Shayla Kanoy