Summary
Overview
Work History
Education
Skills
Extracurricular Activities
Timeline
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Shayla Kaplan

Concord,CA

Summary

Reliable team member with background in fast-paced environments including food service and hospitality. Possess strong communication skills, demonstrating ability to work collaboratively with diverse teams. Consistently contributed to customer satisfaction and business operations efficiency in previous roles. Known for problem-solving capabilities and adaptability across various tasks.

Overview

7
7
years of professional experience

Work History

Team Member/Counter Clerk

Sweetgreen
Walnut Creek, CA
06.2022 - Current
  • Resolved customer issues promptly in a professional manner.
  • Maintained a clean and organized work area throughout shift.
  • Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
  • Monitored expiration dates on food items for freshness assurance.
  • Developed positive customer relationships through friendly greeting and excellent service.
  • Operated cash register to process customer transactions accurately and efficiently.

Sitter/Nanny

Monique Harder
Concord, CA
06.2020 - 07.2023
  • Watching my two cousins every Wednesday from 11am-9pm
  • Communicated regularly with parents regarding their child's progress or any issues that arose while they were away.
  • Organized age appropriate activities both indoors and outdoors.
  • Prepared meals and snacks for the children.
  • Responded quickly to emergency situations in a calm manner while following established protocols.
  • Read stories and played alphabet games to promote early literacy.

Team Member/Counter Clerk

Kinders
Walnut Creek, CA
08.2020 - 06.2022
  • Recieved Employee of the Month twice
  • Operated cash registers to process payments from customers.
  • Participated in training sessions for new employees when needed.
  • Answered phone calls regarding inquiries about products or services.
  • Adhered to safety guidelines while operating machinery or stocking shelves.
  • Delivered exceptional service by greeting customers, taking orders and filling each accurately.
  • Cleaned and sanitized work areas, equipment, utensils, dishes, or silverware.

Event Assistant (Seasonal)

The Shadelands Museum
Walnut Creek, CA
09.2021 - 10.2021
  • Resolved any conflicts that may have arisen throughout the course of an event's planning process or implementation stages.
  • Provided customer service assistance before, during, and after events.
  • Communicated effectively with vendors regarding needs for specific services related to an event.
  • Organized materials, cleaned facilities and set up equipment to prepare for events.

Food Organizer (Volunteer)

The White Pony Express
Pleasant Hill, CA
09.2017 - 11.2017
  • We would receive food shipments from different grocery stores, and I would organize them into crates for delivery to different shelters in need.

Education

Bachelor of Arts - Psychology B.A.

University of California, Los Angeles
Los Angeles, CA
06-2025

Associate of Science - Health Education

Diablo Valley College
Pleasant Hill, CA
05.2023

High School Diploma -

Northgate High School
Walnut Creek, CA
06.2020

Skills

  • Cash Handling
  • Customer Service
  • Equipment Operation
  • Complaint resolution
  • Area and Facility Cleaning
  • Training and mentoring
  • Teamwork and Collaboration
  • Event Setup and Breakdown
  • Activity Planning

Extracurricular Activities

Hooligan Theatre Company, 01/15/24 - 04/01/24, Los Angeles, CA [8 hours per week]

I performed in the production of Beauty and the Beast at UCLA 

It is a student-run theatre company and I had responsibilities of supplying props, costumes, hair, and makeup. 

Singout! Theatre Company, 09/01/15 - 06/01/20, Pleasant Hill, CA [4 hours per week]

I was involved in multiple theatre productions, including technological responsibilities. I would intern in the younger students' productions as well. The company and I would compete in Los Angeles, CA with musical review performances, along with solo performances. I have been in musical theatre shows such as - Seussical The Musical, Guys and Dolls, Beauty and the Beast, The Little Mermaid, Legally Blonde, Shrek the Musical, Little Shop of Horrors, and A Chorus Line.

Timeline

Team Member/Counter Clerk

Sweetgreen
06.2022 - Current

Event Assistant (Seasonal)

The Shadelands Museum
09.2021 - 10.2021

Team Member/Counter Clerk

Kinders
08.2020 - 06.2022

Sitter/Nanny

Monique Harder
06.2020 - 07.2023

Food Organizer (Volunteer)

The White Pony Express
09.2017 - 11.2017

Bachelor of Arts - Psychology B.A.

University of California, Los Angeles

Associate of Science - Health Education

Diablo Valley College

High School Diploma -

Northgate High School

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Shayla Kaplan