Shayla Kiehn
Spokane,WA
Summary
Proven track record in facility maintenance and exceptional problem-solving skills, This is demonstrated at Volunteers Of America Eastern Washington & Northern Idaho.
Excelled in creating positive client relationships and managing multiple tasks efficiently. Adaptability and strong communication are my Strongest Points, contributing significantly to workplace efficiency and Reliably.
Overview
2
2
years of professional experience
Work History
Hope House Shelter Support Staff - Overnight
Volunteers Of America Eastern Washington & Northern Idaho
11.2023 - Current
- Introduced Emergency Shelter to Guests, directing them appropriately, and Efficiently.
- Answered telephone and assisted callers by providing information along with understanding privacy practices.
- Cleaning of the facility 3-4 Hours During shift.
- Documenting Meaningful interactions, Incident reports, CMIS data entry, and doing Curfew check.
- Resolved Guests questions with patience and empathy, and kindness, Creating positive relationships with clients.
- Updated CMIS records accurately to maintain up-to-date information on clients and projects.
- Assisted Peers with making copies, sending faxes, and filing paperwork.
- Assisted in training new staff members on company procedures and practices.
- Handled confidential information with discretion and ensured its secure storage according to company policies.
- Proofread documents carefully before distribution, ensuring accurate communication of vital information across teams (i.e. Documentation Notes)
Front End Cashier
Walmart
06.2023 - 09.2023
- Enhanced customer satisfaction by providing efficient and friendly service during checkout.
- Maintained an organized and clean Checkout area, ensuring a positive shopping experience for customers and supervisors.
- Handled high volumes of transactions with accuracy, contributing to overall store sales goals.
- Assisted in training new cashiers, sharing best practices and helping them become proficient in their roles.
Motorsports Flagger
The Ridge Motorsports Park
03.2023 - 06.2023
- Used flagging tools such as stop and slow paddle and red, Green, Yellow and accident Flags.
- Assisted in setting up traffic control plans according to project specifications and local regulations, maintaining orderly work zones.
- Managed work zones using large signs and hand signals to direct traffic.
- Adapted quickly to changing circumstances, such as inclement weather, Vehicle incidents,
- Displayed excellent decision-making skills under pressure while managing heavy vehicle traffic during unexpected events or incidents onsite. (i.e Car wrecks, Motorcycle accidents)
- Ability to ride a go-cart after work.
Education
High School Diploma -
Shelton High School
Shelton, WA06.2023
Skills
- Facility Maintenance
- Documentation
- Employee Communications
- Problem-Solving
- Time Management
- Multitasking Abilities
- Reliability
- Excellent Communication
- Organizational Skills
- Active Listening
- Adaptability and Flexibility
Languages
English
Native or Bilingual
American Sign Language
Professional Working
Timeline
Hope House Shelter Support Staff - Overnight
Volunteers Of America Eastern Washington & Northern Idaho
11.2023 - Current
Front End Cashier
Walmart
06.2023 - 09.2023
Motorsports Flagger
The Ridge Motorsports Park
03.2023 - 06.2023
High School Diploma -
Shelton High School
Similar Profiles
Lauren LaughlinLauren Laughlin
Customer Services Manager at Girl Scouts Of Eastern Washington & Northern IdahoCustomer Services Manager at Girl Scouts Of Eastern Washington & Northern Idaho
Shawna LeatherbyShawna Leatherby
Crisis Counselor 40hrs/week at Volunteers Of America Western WashingtonCrisis Counselor 40hrs/week at Volunteers Of America Western Washington
Ashley J. PruittAshley J. Pruitt
988 Text/Chat Shift Lead at Volunteers Of America Western Washington988 Text/Chat Shift Lead at Volunteers Of America Western Washington