Shayla Kushi
Hilo
Summary
Proven track record in managing reception duties with efficiency ensuring smooth daily operations and client satisfaction for all. Thrives in team settings and adapts to dynamic demands, showcasing proficiency in multitasking and problem-solving whether in the gym training or at the front desk scheduling clients.
Overview
12
12
years of professional experience
Work History
Personal Trainer
Transformations
12.2024 - Current
- Educated clients on proper exercise techniques, reducing risk of injury during workouts.
- Motivated clients to stay on track with fitness goals with positive and friendly approach.
- Trained clients during weight training and stretching
- Fostered a positive workout environment with upbeat energy and professional demeanor.
- Implemented nutritional guidance alongside physical training plans, yielding more comprehensive results for clients'' overall wellbeing.
Receptionist
Lux Beauty Lounge
06.2020 - 11.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Scheduling and maintaining up to 8 employees calendar according to their individual needs.
- Answered phone promptly and directed incoming calls to correct workers.
- Kept reception area clean and neat to give visitors positive first impression.
- Processed payments and maintained accurate records of transactions using a manual register as well as Clover credit card machines.
- Assisted in inventory management to maintain adequate supply levels for spa treatments and retail products.
- Boosted client retention rates by maintaining a welcoming environment and building strong relationships with guests.
- Contributed to creation of promotional materials, attracting new clients.
Sales Associate
Chun Wah Kam
06.2018 - 01.2020
- Greeted customers at front counter to fulfill orders and answers questions
- Communicated effectively with customers for catering orders both in person and over the phone
- Balanced cash register, reconciled transaction and deposited establishments earnings to the manager
- Set schedules for the front of the house staff by planning and designating shifts and hours weekly
General Manager
Da Spot at Waikiki
01.2017 - 01.2018
- All human resources duties, payroll, contract negotiations
- Head Chef, server, deliveries, catering, client relations
- I worked alone as upper staff to train brand new staff for the opening of this location
- Front staff as well as the back of house
- Consistently working16 plus hours daily to achieve our goals
- The position included:
Caterer, Server, Manager
Da Spot Health Foods & Juices
01.2013 - 01.2017
- A majority of my work experience has put me in high stress situations where I learned to work efficiently at a high pace, while conducting unwavering customer service
Summer Camp Aide II & III
City and County of Hawaii, Parks and Recreation
06.2013 - 08.2014
- Led programs for up to25+ children ranging from the ages5-12 years old
- Greeted children and parents professionally and courteously to cultivate and maintain a welcoming environment
- Designed creative and fun activities daily to ensure fun and safety for participants
Education
B.A Degree - Psychology
University of Hawaii
01.2016
High School Graduate - undefined
Waiakea High School
01.2012
Skills
- Motivational coaching
- Organization skills
- Telephone skills
- Time management
Timeline
Personal Trainer
Transformations
12.2024 - Current
Receptionist
Lux Beauty Lounge
06.2020 - 11.2024
Sales Associate
Chun Wah Kam
06.2018 - 01.2020
General Manager
Da Spot at Waikiki
01.2017 - 01.2018
Summer Camp Aide II & III
City and County of Hawaii, Parks and Recreation
06.2013 - 08.2014
Caterer, Server, Manager
Da Spot Health Foods & Juices
01.2013 - 01.2017
B.A Degree - Psychology
University of Hawaii
High School Graduate - undefined
Waiakea High School
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