Shayla Lazaro
Las Vegas,NV
Summary
Detail-oriented and organized Property Manager effective at managing personnel, property and special projects. Dedicated to interacting with property office and maintenance staff to manage on-site activities. Focused on achieving occupancy goals and working closely with property owners and decision-makers for various needs.
Overview
6
6
years of professional experience
Work History
Property Administrator
Bridge33 Capital
09.2022 - Current
- Assist Property Manager and cover day-to-day operations of the portfolio
- Ensuring that all work orders are entered and completed within specific timeframes
- Oversaw budget development and expense tracking for multiple properties, ensuring profitability targets were met or exceeded.
- Coordinated move-ins and move-outs to ensure smooth transitions for both new and departing tenants.
- Provided regular financial reporting to property owners, keeping them informed of revenue trends and expenses.
- Determine how any CapEx work or proposals will benefit the property and see how they fit into the budget
- Find ways to maximize and/or increase monetary returns on a property
- Complete quarterly property inspections
- Work with other business units such as accounting, legal, and leasing to ensure a smooth operating portfolio and property
- Suggest ideas or thoughts on how to improve portfolio workflow.
- Managed lease agreements, ensuring timely renewals and accurate documentation.
- Negotiated contracts with vendors, securing the best possible pricing for property services and supplies.
- Increased tenant satisfaction by promptly addressing maintenance issues and providing exceptional customer service.
- Maintained direct contact with tenants and operations personnel to maintain positive relationships and exceed tenant expectations.
- Collaborated with maintenance teams to schedule routine inspections and repairs, maintaining a high standard of property upkeep.
- Conducted regular site visits to assess the overall condition of each property, identifying areas requiring attention or improvement promptly.
Assistant Property Manager
BPL Properties
03.2021 - 09.2022
- Assist Property Manager in daily duties, such as keeping the tenant and vendors ledgers up to date and working with vendors to make sure the property is running efficiently and properly
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
- Draw up resident leases and follow up with lease renewals
- Answer phone calls and emails from prospective tenants or prospective vendors
- Create reports for the property manager such as lease renewals, delinquency, and market survey
- Take weekly money deposits to the bank, and record the financials at the end of the week
- File paid invoices, former tenant files, canceled applications, and tenant work orders.
- Served as point-of-contact between residents and building personnel thereby effectively managing daily concerns or inquiries.
- Showed apartments to potential tenants and answered questions regarding community.
Customer Consultant
FedEx Office
02.2020 - 03.2021
- Assist customers with packages whether they are trying to ship products and parcels or just need help packing them
- Monitored performance metrics closely, identifying areas for improvement and implementing targeted strategies to achieve desired results.
- Implemented feedback from customers to improve company policies, leading to increased satisfaction rates.
- Audit paperwork for daily financials, customer reviews, store health and safety, etc
- Manage the business center by answering phone calls and emails
- Make sure everything is locked up and secured before leaving.
- Established long-term relationships with clients, fostering trust and loyalty through attentive service and follow-up communications.
- Managed high call volumes, maintaining exceptional service standards while efficiently handling customer concerns.
Assistant Property Manager, Office Assistant
Blue Star Properties
07.2018 - 01.2020
- Make sure all units are up to safety standards and ready for tenant move-in
- Kept accurate records of all resident and tenant correspondence.
- File tenant lease contracts, work orders, and property reports
- Coordinate property events and create flyers/notices to give notice to all residents.
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Conducted regular property inspections to identify potential issues and ensure compliance with safety regulations.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
Education
Associate of Science - Pharmacy (Pre-Pharmacy)
College of Southern Nevada
Las Vegas, NV08.2021
High School Diploma -
President William McKinley High School
Honolulu, HI05.2018
Skills
- Outgoing and presentable to people
- Ability to work in fast pace environment
- Exceptional oral and written communication skills
- Tenant relations
- Property Inspections
- Accounts Receivable and Invoice Processing
- Property Management Systems
- Real estate law knowledge
- Yardi software knowledge
- Property tours and inspections
- Financial budgeting and reporting
- Microsoft Office
- Staff Coordination
- Capital Projects Management
- Tracking operating expenses
- Vacancy Marketing
- Collaborative and a team player
Awards
Letter of Gratitude Personally given to me by the COO of FedEx Enterprises for outstanding customer service.
Timeline
Property Administrator
Bridge33 Capital
09.2022 - Current
Assistant Property Manager
BPL Properties
03.2021 - 09.2022
Customer Consultant
FedEx Office
02.2020 - 03.2021
Assistant Property Manager, Office Assistant
Blue Star Properties
07.2018 - 01.2020
Associate of Science - Pharmacy (Pre-Pharmacy)
College of Southern Nevada
High School Diploma -
President William McKinley High School
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