Shayla Lucke
Nacogdoches,TX
Summary
Making a difference in the lives of those who experience mental health difficulties using a compassionate, trauma-informed approach. Currently pursuing my M.A. in Clinical Mental Health Counseling.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Crisis Counselor Volunteer
Crisis Text Line
12.2024 - Current
- Provided empathetic support to individuals in crisis via text communication.
- Assessed immediate needs of texters and ensured appropriate responses.
- Collaborated with team members to improve crisis intervention strategies.
- Documented interactions accurately for continuous improvement and training purposes.
IDD Service Coordinator
Betty Hardwick Center
01.2024 - 08.2024
- Coordinated service plans for individuals with intellectual and developmental disabilities.
- Assessed client needs to develop tailored support strategies.
- Facilitated communication between clients, families, and service providers.
- Monitored progress of service implementation and adjusted as necessary.
- Crisis prevention and management.
Delivery Expert
Dominos's Pizza
12.2022 - 12.2023
- Delivered high-quality pizzas and products to customers efficiently and accurately.
- Ensured timely order fulfillment while maintaining exceptional customer service standards.
- Managed cash handling and processed transactions with precision at point of sale.
- Trained new delivery team members on operational procedures and best practices.
Caregiver, Med Tech
Goodlife Senior Living and Memory Care
02.2022 - 12.2022
- Assisted clients with daily living activities to enhance quality of life.
- Monitored and documented client health status and changes in conditions.
- Provided companionship and emotional support to promote mental well-being.
- Collaborated with healthcare professionals to coordinate care plans effectively.
- Dispensed medications and collaborated with team members to document and count inventory,
Cook
Snyder Oaks Care Center
09.2021 - 02.2022
- Prepared diverse menu items following dietary guidelines and resident preferences
- Ensured food safety and sanitation standards were consistently met in kitchen operations
- Collaborated with nutritionists to adjust meals according to individual health requirements
- Trained new kitchen staff on food preparation techniques and safety protocols
Cashier
Walmart
01.2021 - 09.2021
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer, ensuring proper handling of cash and credit payments.
- Provided excellent customer service by addressing inquiries and resolving issues promptly.
- Assisted in training new employees on procedures and customer interaction techniques.
Delivery Expert
Dominos's Pizza
03.2017 - 01.2021
- Coordinated with kitchen staff to streamline production during peak hours, enhancing workflow.
- Implemented feedback mechanisms to improve delivery routes and reduce wait times.
- Monitored vehicle maintenance and ensured compliance with safety regulations for deliveries.
- Developed strong customer relationships through effective communication and problem-solving skills.
Education
Bachelor of Science - Psychology
Capella University
Minneapolis, MN11-2023
Associate of Arts - Psychology
Western Texas College
Snyder, TX05-2019
High School Diploma -
Snyder High School
Snyder, TX05-2016
Skills
- Mental health awareness
- Emotional support
- Multicultural sensitivity
- Suicide prevention
- Resource navigation
- De-escalation techniques
- Self-care practices
- Empathy display
- Boundary setting
- Data privacy compliance
- Substance abuse
- Sexual assault support
- Child abuse identification
- LGBTQ allyship
- Email correspondence
- Elder abuse recognition
- Homelessness issues
- Non-judgmental attitude
- Disability advocacy
- Crisis intervention
- Disability awareness
- Personal safety planning
- Social services collaboration
- Resource referral
- Crisis documentation
- Trauma-informed care
- Problem-solving
- Time managementl
- Multitasking
- Reliability
- Organizational skills
- Team collaboration
- Verbal and written communication
- Mental health support
- Goal setting
- Documentation and reporting
Certification
Psychological First Aid (PFA) Online
Date of Issue: July 10, 2025
The National Child Traumatic Stress Network
HIPAA Awareness for Mental Health
Date of Issue: January 23, 2025
Expiry Date: January 23, 2027
Web: HIPAATraining.com
HIPAA Security
Date of Issue: January 24, 2025
Expiry Date: January 24, 2027
Web: HIPAATraining.com
CITI Health Information Privacy and Security (HIPS)
Completion Date: January 30, 2025
Expiration Date: N/A
Record ID: 67650013
Jan 2022- Dec 2023
Aug 2016 – May 2019
Aug 2012 – May 2016
Humanities Responsible Conduct of Research
Completion Date: February 6, 2025
Expiration Date: N/A
Record ID: 67650014
CPR / AED / First-Aid
Completion: December 18, 2023
Instructor: Paul J. Scruton
Expiration: December 18, 2025
Presentations
Lucke, S. (2025, April 25). High ACE Scores and Relapse in Substance Use
Disorders. Poster presented at the Piney Woods Counseling Association Regional
Meeting, Tyler TX.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Crisis Counselor Volunteer
Crisis Text Line
12.2024 - Current
IDD Service Coordinator
Betty Hardwick Center
01.2024 - 08.2024
Delivery Expert
Dominos's Pizza
12.2022 - 12.2023
Caregiver, Med Tech
Goodlife Senior Living and Memory Care
02.2022 - 12.2022
Cook
Snyder Oaks Care Center
09.2021 - 02.2022
Cashier
Walmart
01.2021 - 09.2021
Delivery Expert
Dominos's Pizza
03.2017 - 01.2021
Bachelor of Science - Psychology
Capella University
Associate of Arts - Psychology
Western Texas College
High School Diploma -
Snyder High School