Shayla Manning

• Perform TB skin tests and urine drug screens
• Conduct physical exams
• Administer vaccinations
• Process LiveScan Fingerprint Applications
• Prepare lab orders and handle blood draws
• Conduct mask fits
• liaising with on-call physicians
• Order supplies and keep track of inventory for clinic
• Maintained records of all phone interactions with customers for future reference purposes.
• Responded to inquiries related to billing issues and payment arrangements.
• Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
• Updated system with order specifics and customer details, preferences, and billing information.
• Assisted patients with scheduling appointments for doctor visits or follow-up care.
• Collaborated with staff members across multiple departments to resolve complex cases quickly and effectively.
• Answered incoming calls from patients seeking appointment scheduling or other assistance related to their medical needs.

• Tracheostomy and ventilation care
• Safely administered suctioning procedures while maintaining regulatory standards for patient care.
• Maintain Ventilator settings according to Doctors Orders
• Responded accordingly to high/ low pressure

alarms

• Changed vent circuits on ventilator weekly
• Medication administration
• Implemented effective tracheostomy care techniques
• Documented care according to agency policy
• Activities of Daily Living
• Assembled and used catheters, tracheotomy tubes or oxygen suppliers.
• Maintain airway patency by giving appropriate Tracheostomy Care

• Ensure all patient have the appropriate medical coverage for COVID testing and follow ups
• Monitor inventory tests and supplies
• Conduct COVID test
• Enter Patient data in EMR
• Labeled, collected, and processed patient specimens to ensure accurate test results

• Take and record vitals
• Provide direct personal care and administrative services to clients
• Completed required medical and program reports and
• Maintained medical records, programs filing system, and ehr
• Following clinic standard operating procedures
• Delivered assistance in daily activities including bathing
• Dressing, physical transfers, cooking, and cleaning

• Answer and direct incoming calls using multi- line
• Telephone system
• Scheduled meetings, emailed customers, and placed
• Outbound calls as needed
• Oversaw inventory management through cycle counts
• Audits, and shrinkage control
• Collecting payment from customers, issuing receipts, and
• Depositing cash in bank