Shayla Martinez
Littleton,CO
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
5
5
years of professional experience
Work History
Server
Hapa Sushi
Cherry Creek, CO
01.2021 - 01.2023
- Took orders from customers accurately and in a timely manner.
- Stayed informed about daily specials, new menu items, promotions.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Delivered food orders promptly and courteously.
- Upheld high standards of sanitation in accordance with health department regulations.
- Prepared drinks according to standard recipes.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Responded efficiently to guest inquiries and complaints in a professional manner.
Customer Service Representative
HCL Technologies
Littleton, CO
02.2018 - 01.2020
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained a high level of professionalism when dealing with difficult customers.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
Education
GED -
Littleton High School
Littleton, CO05-2015
Skills
- Table Setting
- Order Management
- Table Bussing
- Safe Food Handling
- Beverage Preparation
- Food inspection
- Scheduling
- Account updating
- Product Knowledge
- Call Management
Timeline
Server
Hapa Sushi
01.2021 - 01.2023
Customer Service Representative
HCL Technologies
02.2018 - 01.2020
GED -
Littleton High School
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