Shayla Mason
Behavioral Support Specialist
Parsons,WV
Summary
Dynamic Behavioral Support Specialist with a strong work ethic and excellent communication skills, experienced at Genesis Youth Crisis Center. Successfully implemented individualized intervention plans and facilitated group therapy, enhancing emotional regulation and social skills among youth clients. Proven ability in crisis de-escalation and fostering teamwork in high-pressure environments.
Energetic and compassionate individual with natural ability to connect with others and foster supportive environment. Understanding of behavioral principles and strategies, coupled with skills in communication and conflict resolution. Committed to making positive impact on individuals' lives through personalized support and guidance.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Behavioral Support Specialist
Genesis Youth Crisis Center
Parsons, WV
11.2024 - Current
- Implemented individualized behavior intervention plans for youth clients to enhance emotional regulation.
- Collaborated with multidisciplinary teams to assess client needs and develop tailored support strategies.
- Monitored and documented client progress, ensuring adherence to therapeutic protocols and behavioral goals.
- Assisted in crisis intervention, employing de-escalation techniques to maintain a safe environment.
- Facilitated group therapy sessions, promoting peer interaction and social skills development among participants.
Waitress Trainer
Black Fork Pizza
Parsons, WV
07.2024 - 11.2024
- Promoted teamwork among staff members through collaboration efforts and fostering a positive work atmosphere.
- Enhanced team efficiency by organizing shift schedules, delegating tasks, and ensuring timely completion of responsibilities.
Waitress Trainer
Grand Slam Grill
Parsons, WV
03.2023 - 07.2024
- Trained new staff on menu knowledge and service standards.
- Developed training materials to enhance onboarding process for waitstaff.
- Conducted performance evaluations to identify areas for improvement in service delivery.
- Implemented best practices for customer interaction and conflict resolution.
- Assisted in scheduling shifts to optimize team coverage during peak hours.
- Fostered a collaborative environment through team-building exercises and feedback sessions.
- Developed strong communication skills by effectively conveying information between kitchen staff, management, and waitstaff.
Education
High School Diploma -
Tucker County High School
Parsons, WVSkills
- Verbal communication
- Self-awareness
- Motivational interviewing
- De-escalation techniques
- Strong work ethic
- Teamwork and collaboration
- Problem-solving
- Excellent communication
- Reliability
Certification
- Approved Medication Assistive Personnel ( AMAP Certification ), Genesis Youth Crisis Center January 15 2025 To Current
- Therapeutic Crisis Intervention From Cornell University - December 13 2024 To Current
- National CPR Foundation CPR And First Aid Certification November 20 2024 To Current
Timeline
Behavioral Support Specialist
Genesis Youth Crisis Center
11.2024 - Current
Waitress Trainer
Black Fork Pizza
07.2024 - 11.2024
Waitress Trainer
Grand Slam Grill
03.2023 - 07.2024
High School Diploma -
Tucker County High School