Shayla Mathews
Louisville,KY
Summary
Skilled Chairman proficient in driving improvements and maintaining order within the company board of directors. Offering excellent judgment, strong listening skills and a deep understanding of business operations.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Ambassador
Metz
09.2024 - 01.2025
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
- Greeted customers and clients to create welcoming atmosphere.
- Assisted patients with food and nutrition services.
- Built relationships with patients to help with understanding of diet orders.
Chairperson
LMPHW Healthy Start Community Advisory Committee
04.2020 - 01.2025
- Provided recommendations on board of directors on group's effectiveness, actions and future plans
- Contributed to values, goals and strategic vision of organization
- Facilitated decision making by building consensus and developing solutions
- Planned and coordinated large volume and wide variety of meetings, conferences and workshops
- Compiled and analyzed metrics for detailed reporting and informed business planning
Patient Access Specialist
Family Health Center/ Remx
03.2024 - 08.2024
- Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Collaborated with clinical staff to ensure seamless coordination of care for patients.
- Collected and validated patient demographics and insurance information.
- Verified insurance coverage and obtained necessary authorizations to ensure timely billing and reimbursement.
HR Assistant
The Salvation Army
10.2022 - 01.2023
- Planned Meetings
- Greeted guests professionally and courteously
- Hired and Processed Paperwork
- Answered customer telephone calls promptly to avoid on-hold wait times
- Gathered information, identified and implemented resolution before starting orientation
Medical Receptionist
CSL Plasma
10.2022 - 01.2023
- Took patients/clients vitals
- Processed information
- Answered telephone
- Obtain necessary information and record data
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while checking documents
License Credentials Specialist
Jefferson County License Branch
05.2022 - 07.2022
- Issue licenses or permits to qualified applicants
- Obtain necessary information and record data
- Advised applicants on requirements, collected fees
- Issued CDL licenses, permits and help do reinstatement fees
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while checking documents
Customer Service Representative
Adeeco
02.2017 - 07.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Answered customer telephone calls promptly to avoid on-hold wait times
- Answered constant flow of customer calls with minimal wait times
- Offered advice and assistance to customers, paying attention to special needs or wants
- Responded to customer requests for products, services and company information
- Provided primary customer support to internal and external customers
Security Officer
UofL Hospital
01.2014 - 07.2018
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites in company premises vehicle, on bicycle and by foot
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building
- Reported suspicious activities and persons to law enforcement and irregularities such as fire and safety hazards to maintenance
Education
High School Diploma -
Pennfoster High School
Scottsdale, AZ09.2022
Skills
- Parliamentary procedures
- Effective communicator and public speaker
- Executive leadership
- Administrative Operations
- Change and Growth Management
- Strategic Planning
- Program Management
- Change Management
- Research
Certification
Introductory of Pharmaceuticals
Timeline
Ambassador
Metz
09.2024 - 01.2025
Patient Access Specialist
Family Health Center/ Remx
03.2024 - 08.2024
HR Assistant
The Salvation Army
10.2022 - 01.2023
Medical Receptionist
CSL Plasma
10.2022 - 01.2023
License Credentials Specialist
Jefferson County License Branch
05.2022 - 07.2022
Chairperson
LMPHW Healthy Start Community Advisory Committee
04.2020 - 01.2025
Customer Service Representative
Adeeco
02.2017 - 07.2020
Security Officer
UofL Hospital
01.2014 - 07.2018
High School Diploma -
Pennfoster High School
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