To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Hi, I’m
Shayla McAdams
Huntsville,AL
Summary
Overview
15
years of professional experience
Work History
Self Employed ServicesHUNTSVILLE, United States
Delivery Driver/Customer Service
04.2020 - Current
Job overview
- Completed all necessary paper work, including confidential logs
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Verified accuracy of all deliveries against order forms.
Providence Management CompanyMobile, AL
Leasing Consultant
05.2017 - 07.2018
Job overview
- Managed all aspects of lease terms, including conflict resolution, move-in procedures and financial transactions
- Increased move in rate and tenant renewals
- Provided over a million dollars in revenue for companies in a year
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
AloricaSaraland, AL
Customer Service Representative
10.2016 - 05.2017
Job overview
- Completed a rigorous 12 week customer training class
- Tier one tech for phones/electronics/ internet
- Superior ratings while meeting all metrics given with statistics
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Documented and detailed calls and complaints using call center's CRM database.
The Admiral Hotel: Hilton CurioMobile, AL
Server / Prep Cook/Barista Shift Supervisor
05.2015 - 05.2016
Job overview
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Advised customers on whole bean, all wines and bulk tea purchases by detailing origin, flavor, and pairing recommendations.
- Developed coffee beverage menu, recipes, specialty coffee drinks, and appropriate menu pricing.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
The Fresh MarketMobile, AL
Deli Clerk
04.2014 - 04.2016
Job overview
- Trained as needed
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Took special orders and phone calls for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
The Onin Group, IncMobile, AL
Banquet server
03.2014 - 05.2015
Job overview
- Maintained event cleanliness during service by promptly clearing dishes after each course.
- Provided friendly, courteous service to create memorable moments for guests.
- Maintained flexible work schedule to meet event needs.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Arranged linens and table settings according to seating plan and event theme.
Goodwill Easter SealsMobile, AL
Retail associate
03.2014 - 04.2015
Job overview
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Analyzed problems and worked with teams to develop solutions.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Maintained clean sales floor and straightened and faced merchandise.
AramarkHattiesburg, MS
Banquet Server/ Barista
01.2013 - 01.2014
Job overview
- Took and made drink orders
- Catered Events at the University of Southern Mississippi
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Refilled starbucks beverage glasses, cleared and reset tables, and stocked service areas.
- Job duties varied from Starbucks, to USM's cafeteria, to banquet events in the main hall
Crisis HotlineHattiesburg, MS
Operator
12.2012 - 01.2014
Job overview
- Answered calls from the suicidal, and mental/sexually/physically abused
- Volunteer
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
East Central Public LibraryHurley, MS
Volunteer
05.2008 - 07.2011
Job overview
- Helped with the Summer Reading Program
- Planned Events
- Filed as needed
- Input Data into computer as needed
The Reserve At Three RiversGulfport, MS
Apartment Leasing Consultant
06.2018 - 05.2019
Job overview
- Distributed and followed up on tenant renewal notices.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
- Verified tenant incomes and other information before accepting lease applications.
Education
University of South Alabama
BS from Psychology
University Overview
East Central High School
Diploma
University Overview
Skills
- Sales and Marketing
- Strategic planning
- Staff Management
- Coaching and mentoring
- Fair housing policies
- Lease oversight
- Property tours and inspections
- Database Management
- Property management
- Account management
- Telephone and email etiquette
- GPS and Route Planning
- Strong Math Aptitude
- Map reading and navigation skills
- Knowledge of state roads and highways
- Multi-Line Phone Proficiency
- Advanced Clerical Knowledge
- Accounting Familiarity
- Office administration
- Mail handling
- Travel coordination
- Social media knowledge
Additional Information
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Timeline
Delivery Driver/Customer Service
Self Employed Services
04.2020 - Current
Apartment Leasing Consultant
The Reserve At Three Rivers
06.2018 - 05.2019
Leasing Consultant
Providence Management Company
05.2017 - 07.2018
Customer Service Representative
Alorica
10.2016 - 05.2017
Server / Prep Cook/Barista Shift Supervisor
The Admiral Hotel: Hilton Curio
05.2015 - 05.2016
Deli Clerk
The Fresh Market
04.2014 - 04.2016
Banquet server
The Onin Group, Inc
03.2014 - 05.2015
Retail associate
Goodwill Easter Seals
03.2014 - 04.2015
Banquet Server/ Barista
Aramark
01.2013 - 01.2014
Operator
Crisis Hotline
12.2012 - 01.2014
Volunteer
East Central Public Library
05.2008 - 07.2011
University of South Alabama
BS from Psychology
East Central High School
Diploma
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