Summary
Overview
Work History
Education
Skills
Timeline
RegisteredNurse

Shayla McCray

Summary

Highly professional Telemarketer with great creative and interpersonal abilities. Powerful telephone skills and performance in high-volume environment. Friendly, persistent and skilled in overcoming objections to close sales. High-energy Telemarketer with 3 years of experience in call center environments. Experienced with handling inbound and outbound calls. Focused on promoting company image of quality, professionalism and integrity. Lively and eager Telemarketer with passion for sales and prospecting. Regularly exceeds sales quotes by establishing bond between company and customer. Great negotiation and customer service skills. Confident Telemarketer brings expert communication skills and flexibility to handle diverse customers and assignments. Never shies away from any conversation and consistently meets targets. Reliable in following scripts and overcoming objections. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level caregiver or RCA position. Ready to help team achieve company goals.

Overview

8
8
years of professional experience

Work History

RCA

Savannah Grand Of Bossier
04.2018 - 06.2023
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Worked effectively in fast-paced environments.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Strengthened communication skills through regular interactions with others.
  • Proved successful working within tight deadlines and a fast-paced environment.

Telemarketing Sales Representative

Teleperformance USA
07.2018 - 01.2020
  • Developed effective working relationships with team members across multiple departments.
  • Provided accurate information regarding products and services while upselling additional products when appropriate.
  • Assisted customers with navigating the company's website to locate desired information or items for purchase.
  • Analyzed data collected during each call in order to identify trends in customer feedback.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.

Caregiver

We Care Home Health Services
01.2015 - 08.2018
  • Assisted elderly clients with activities of daily living such as bathing, dressing and grooming.
  • Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
  • Monitored vital signs including blood pressure, temperature and pulse rate.
  • Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
  • Prepared meals according to dietary requirements and assisted with feeding when necessary.

Education

High School Diploma -

Fair Park High School
Shreveport, LA
05.2008

Skills

  • Persuasive Communication
  • Outbound Calling
  • Lead Generation
  • Database Maintenance
  • Remote Office Availability
  • PPE use
  • Task Prioritization
  • Troubleshooting
  • Organizational Skills
  • Self-Directed

Timeline

Telemarketing Sales Representative

Teleperformance USA
07.2018 - 01.2020

RCA

Savannah Grand Of Bossier
04.2018 - 06.2023

Caregiver

We Care Home Health Services
01.2015 - 08.2018

High School Diploma -

Fair Park High School
Shayla McCray