Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Timeline
Generic
Shayla McDarment

Shayla McDarment

Normal,IL

Summary

Adaptable and organized individual with a diverse background in customer-facing roles. Known for strong professionalism, positivity, and active listening, I am ready to enhance and contribute to team dynamics.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Service Assistant

Coopers Hawk Winery and Restaurant
Naiperville, IL
06.2025 - Current
  • Maintained cleanliness and organization of tables and dining areas.
  • Supported team members during busy service periods and special events.
  • Collaborated with kitchen staff to ensure timely food delivery.
  • Managed customer inquiries while addressing issues efficiently and courteously.
  • Cleaned and sanitized menus, tables and chairs when appropriate.
  • Contributed to a positive dining experience through attentive service and engagement.
  • Checked tables and removed all dishes, glassware and utensils when guests finished meals.
  • Assisted wait staff by delivering food and beverages to guest tables.
  • Participated in regular staff meetings regarding operations procedures.
  • Received deliveries from vendors in accordance with company policies.
  • Restocked service stations and bus stations as well as ice bins and buckets.
  • Performed opening and closing duties as assigned, such as setting up the sales floor for business hours.
  • Answered phones to take incoming orders or address customer concerns.

Cadet

Illinois Army National Guard
Normal, Illinois
10.2024 - Current
  • Participated in physical fitness activities to enhance teamwork skills.
  • Executed routine inspections on gear and supplies for readiness.
  • Developed communication skills through team briefings and debriefings.
  • Supported logistical planning for training events and field exercises.
  • Organized and implemented drills and physical fitness activities.
  • Attended briefings, meetings, and other events related to cadet operations.
  • Instructed classes on the fundamentals of leadership skills applicable to service members.
  • Monitored the progress of individual new enlistments during their training period.
  • Continuing training to become a 2nd Lieutenant.

Seasonal Recycling Employee

Illinois state University Sustainability
Normal, Illinois
08.2024 - 06.2025
  • Participated in training sessions to enhance knowledge of recycling best practices.
  • Loaded recyclables onto trucks for transport to designated facilities.
  • Sorted recyclable materials into designated bins for efficient processing, and pushed bins to the designated drop-off area.

Production Clerk/Cashier

Goodwill Industries of Kentucky
Crestwood, Kentucky
02.2023 - 07.2024
  • Conducted quality control checks to meet production standards.
  • Stood for long periods.
  • Sorted and priced donated clothing, toys, furniture, etc., according to standards.
  • Hang clothing in a specific order, quickly and efficiently.
  • Communicated with team members, managers, and customers.
  • Assisted and communicated with disabled individuals
  • Assisted in meeting store production goals and pulling outdated items from the sales floor.
  • Cleaned and organized work areas, sales floors, and restrooms.
  • Processed customer transactions accurately and efficiently in a busy retail environment.
  • Managed cash register and ensured proper handling of cash and credit payments.
  • Assisted customers with product inquiries and provided excellent service consistently.
  • Handled returns and exchanges following store policies and procedures diligently.

Server

Rikishi Japanese Restaurant
Crestwood, KY
01.2024 - 06.2024
  • Maintained cleanliness and organization of dining area and service stations.
  • Collaborated with kitchen staff to ensure timely food preparation and delivery.
  • Upsold menu items and daily specials to enhance guest experience.
  • Handled customer complaints professionally to ensure satisfaction.
  • Coordinated with team members during peak hours to manage workflow efficiently.
  • Performed opening and closing duties such as setting up the dining area and restocking supplies.
  • Took orders from customers accurately and in a timely manner.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Greeted customers, answered questions, and recommended specials to increase profits.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Delivered food orders promptly and courteously.
  • Cleaned tables and chairs to prepare thedining area for next customers.

Seasonal Concessions Worker

South Oldham Little League
Crestwood, Kentucky
09.2023 - 12.2023
  • Operated cash register for sales transactions during games and events.
  • Prepared and served food and beverages to customers efficiently.
  • Maintained cleanliness and organization of the concession stand area.
  • Assisted in inventory management by tracking stock levels regularly.
  • Followed health and safety guidelines while handling food items.
  • Collaborated with team members to ensure smooth operation during busy periods.
  • Set up and broke down concession stand before and after events.
  • Cleaned concession area including counters, floors, equipment, and utensils.
  • Prepared hot dogs, popcorn, nachos, pizza slices, pretzels, ice cream cones and other snacks according to recipes or instructions.
  • Stocked concession stands with supplies and food items.

Summer Camp Counselor Volunteer

Wonder Valley Christian Camp
Salem, IN
05.2021 - 07.2023
  • Supervised campers during activities to ensure safety and engagement.
  • Organized daily schedules for various camp programs and events.
  • Facilitated team-building exercises to promote cooperation among campers.
  • Led outdoor activities, including hiking and swimming, ensuring enjoyment for all.
  • Assisted in preparing meals and maintaining cleanliness in dining areas.
  • Communicated effectively with parents about camper needs and experiences.
  • Mentored junior volunteers, providing guidance on camp operations and responsibilities.
  • Encouraged camper participation in all activities while fostering an inclusive environment.
  • Prepared snacks or meals according to dietary requirements of individual campers.
  • Participated in regular training sessions aimed at improving counselor knowledge and skillset.
  • Assisted campers with daily activities and provided supervision in a safe environment.
  • Assisted disabled individuals with daily living activities and personal care needs.

Education

Bachelor of Science - Conservation Biology

Illinois State University
Normal, IL
05-2028

High School Diploma -

South Oldham Highschool
Crestwood, KY
05-2024

Skills

  • Leadership and management
  • Customer assistance
  • Food handler certified
  • Cash handling
  • Professionalism
  • Active listening
  • Cash register operation
  • Organizational skills
  • Team collaboration
  • Ice and keg replenishment
  • Scheduling appointments
  • Hospitality
  • Cleaning techniques
  • Food running

Certification

  • Serve Safe Certification

Affiliations

  • Gardening
  • Physical activity
  • Learning
  • Painting
  • Crochet

Timeline

Service Assistant

Coopers Hawk Winery and Restaurant
06.2025 - Current

Cadet

Illinois Army National Guard
10.2024 - Current

Seasonal Recycling Employee

Illinois state University Sustainability
08.2024 - 06.2025

Server

Rikishi Japanese Restaurant
01.2024 - 06.2024

Seasonal Concessions Worker

South Oldham Little League
09.2023 - 12.2023

Production Clerk/Cashier

Goodwill Industries of Kentucky
02.2023 - 07.2024

Summer Camp Counselor Volunteer

Wonder Valley Christian Camp
05.2021 - 07.2023

Bachelor of Science - Conservation Biology

Illinois State University

High School Diploma -

South Oldham Highschool

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