Shayla Mero
Homestead,FL
Summary
Motivated high school student with a track record of academic excellence looking for part-time work. Intends to develop professional work experience utilizing excellent communication and time management skills. I am currently assisting in 5 different clubs at my school, in which has helped me developed a sense of social skills and multitasking. I am able to be dedicated and adaptable to different methods of service. I am able to thrive under pressure and devote myself to providing the satisfaction to customers and created a positive experience for them. I work well with instructions given, I am able to follow up with challenges and instructions.
Overview
2
2
years of professional experience
Work History
Productive School Club Member
Keys Gate Charter Schools
Homestead, FL
09.2023 - 06.2024
- Worked effectively in team environments to engage with a variety of people.
- Enhanced independent and problem-solving skills throughout different events.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Able to assist in different community service events and greet people in our local community area, as well as enhance conversations.
- Developed multi-tasking skills
Receptionist/Customer Greeter/Account Data Entry Clerk
SSS&MERO TAX SERVICES LLC
Pembroke Pines, FL
01.2022 - 04.2024
- Performed data entry tasks into various computer systems accurately and promptly.
- Answered customer inquiries about merchandise and services.
- Able to assist with customer's needs and wants in order to provide accommodations within the services.
- Entering client's information into tax software
- Answering phone calls
- Scheduling appointments
- Writing letters
- Organized displays to attractively showcase products.
- Performed general cleaning duties such as cleaning desks, dusting shelves.
- Answered clients questions about hours, seating, current wait time and other information.
- Greeted clients upon entering the office, providing a friendly and welcoming atmosphere.
- Offered client support by directing to designated locations and connecting with specific personnel
- Assisted clients into welcoming them into and out of the office and maintaining a quick conversation.
Education
Present: Senior -
Keys Gate Charter High School
Homestead, FL05-2025
Skills
- Task Prioritization
- Clerical Support
- Teamwork and Collaboration
- Interpersonal Communication
- Decision-Making
- Communication
- Basic Math
- Maintenance & Repair
- Relationship Building
- Customer Relations
- Writing Skills
- Social Skills
- Customer Service
- Assist needs and wants of clients/customers
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Productive School Club Member
Keys Gate Charter Schools
09.2023 - 06.2024
Receptionist/Customer Greeter/Account Data Entry Clerk
SSS&MERO TAX SERVICES LLC
01.2022 - 04.2024
Present: Senior -
Keys Gate Charter High School
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