Shayla Moore

· Shadowing various clinical positions.

· Sorting through patient accounts to maintain claim requirements.

· Assisted in daily audits and monitoring of quality and performance.

· Developed an understanding of how to manage healthcare departments for compliance.

• Maintained accurate documentation of messages transmitted and received.
• Installed, tested and operated radio equipment, adjusting settings to achieve clearest transmission.
• Tracked information with spreadsheets, updated databases and used word processing software to type correspondence.
• Oversaw team of 13 personnel, delivered training and maintained deployability of communications packages.
• Managed and optimized contact with other locations and personnel conducting field operations to facilitate open and clear communication.
• Documented and processed incoming messages over communication systems for supervisor review.
• Skilled at working independently and collaboratively in a team environment.

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Cross-trained existing employees to maximize team agility and performance.
• Maximized performance by monitoring daily activities and mentoring team members.
• Onboarded new employees with training and new hire documentation.
• Controlled costs to keep business operating within budget and increase profits.
• Improved safety procedures to create safe working conditions for workers.
• Improved marketing to attract new customers and promote business.
• Planned and budgeted accurately to provide business with resources needed to operate smoothly.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.