Shayla Moore
Selma
Summary
Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Overview
3
3
years of professional experience
Work History
Technical Support Representative
ITEC Health
Remote
01.2025 - 12.2025
- Resolved technical issues for customers through troubleshooting and effective communication.
- Provided support for software installations and configuration, ensuring optimal performance.
- Documented customer interactions and solutions in ticketing system to enhance knowledge base.
- Collaborated with cross-functional teams to escalate complex issues and improve resolution times.Chat
- Resolved customer inquiries through live chat, ensuring timely and accurate responses.
- Maintained detailed records of customer interactions using CRM software for improved service delivery.
Patrol Guard
Fast Guard Service
12.2023 - 01.2025
- Monitored premises for suspicious activity and ensured safety protocols were followed.
- Documented incidents in detail, providing accurate reports for further investigation and review.
- Assisted in training new security personnel on procedures and emergency response protocols.
- Collaborated with management to implement updated security measures based on risk assessments.
Unarmed Security Officer
Allied Universal Security Services
Selma, AL
08.2023 - 12.2023
- Monitored premises to ensure safety and security of personnel and property.
- Conducted regular patrols to identify and mitigate potential security risks.
- Responded promptly to incidents, coordinating with local law enforcement as needed.
- Maintained accurate logs of all activities and incidents during shifts.
Cashier
SUBWAY®Restaurants
Selma, AL
09.2022 - 08.2023
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and provided exceptional service.
- Maintained accurate cash drawer and balanced transactions at shift end.
- Restocked merchandise on shelves to ensure availability for customers.
Education
High School Diploma -
Selma High School
Selma, AL05-2024
Skills
- Technical troubleshooting
- Technical support
- Product troubleshooting
- Report writing
- Incident reporting
- General security
- CCTV monitoring
- Crowd management
- Vehicle inspection
- Customer service
- Active listening
- Critical thinking
- Data entry
Timeline
Technical Support Representative
ITEC Health
01.2025 - 12.2025
Patrol Guard
Fast Guard Service
12.2023 - 01.2025
Unarmed Security Officer
Allied Universal Security Services
08.2023 - 12.2023
Cashier
SUBWAY®Restaurants
09.2022 - 08.2023
High School Diploma -
Selma High School