Summary
Overview
Work History
Education
Skills
Timeline
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Shayla Morris

Shayla Morris

Florissant,MO

Summary

Boosted customer loyalty and enhanced sales by keeping cashiers efficient and focused on customer needs. Skilled in training staff and solving diverse problems by applying excellent critical thinking and conflict resolution abilities to address any need. Prepared to use knowledge and experience to take on all business requirements. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.

Overview

18
18
years of professional experience

Work History

Material Handler Team Lead

Amtis Inc
11.2022 - Current
  • Supervised team of helpers, laborers and material movers to efficiently complete tasks.
  • Met or exceeded production goals and objectives by following strict procedures.
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
  • Developed and implemented strategies to improve team productivity and efficiency.
  • Assigned tasks to team members to complete within designated time frames.
  • Monitored progress of tasks to provide feedback for improvement.
  • Inspected work areas to keep free of hazards and maintain proper function of safety equipment.
  • Trained new team members on proper and safe use of tools and equipment.

Driver

Lyft
02.2018 - Current
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Delivered goods and products to customer on time and in excellent condition.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.

Store Manager

Energy Express
10.2015 - 09.2022
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Assisted with hiring, training and mentoring new staff members.
  • Approved regular payroll submissions for employees.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Trained new employees on proper protocols and customer service standards.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Customer Service Representative

Pisa Group
09.2009 - 10.2015
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services, and company information.

Receptionist

St. Louis Parking
05.2005 - 08.2009
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Answered central telephone system and directed calls accordingly.

Education

High School Diploma -

Parkway Central High
Chesterfield, Mo
05.1999

Skills

  • New Hire Training
  • Maintaining Service Levels
  • Special Assignments
  • Policy Enforcement
  • Coaching and Training
  • Store Opening and Closing
  • Optimizing Team Performance
  • Price Verification and Adjustments
  • Microsoft Office
  • Customer Relations
  • Stocking and Replenishing
  • Hiring and Orientation

Timeline

Material Handler Team Lead

Amtis Inc
11.2022 - Current

Driver

Lyft
02.2018 - Current

Store Manager

Energy Express
10.2015 - 09.2022

Customer Service Representative

Pisa Group
09.2009 - 10.2015

Receptionist

St. Louis Parking
05.2005 - 08.2009

High School Diploma -

Parkway Central High

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Shayla Morris