Shayla Orta
Bronx
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level administrative position. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Private Security Guard
Preferred Investigations Security
04.2023 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Enforced security policies for high clientele events for hollywood entertainment companies such as netflix, paramount plus, and amazon prime studios.
- Maintain radio communication with the supervisor to report on post conditions, anomalous behavior or activities, and other information regarding observed surroundings.
- Scanned incoming and outgoing personnel and packages using hand-held wands and x-ray machinery to protect building, assets, and individuals.
- Permitted entry with escort for approved persons into secure locations by checking verified photo identification.
Licensed Nail Technician
KrysAngels Nail Salon
02.2019 - Current
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Maintained appointment calendar covering all customer visits and employee schedules using vagaro pro booking site and assisted customers at check out using square POS system.
- Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols with barbicide.
- Treated, prepared, and maintained clients' nails on both hands and feet with gel, apres press on's, or basic polish applications.
- Educated clients on proper use of salon products and inspected nails for signs of health-related issues or fungus and made recommendations accordingly.
Sales Associate
Gap
10.2016 - 01.2019
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Accurately processed POS transactions, returning coin, currency, payment cards, receipts to customers and managed returns, exchanges and refunds in accordance with store policy.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Education
Associate of Applied Science - Business Management
Borough of Manhattan Community College
New York, NY05.2023
Cosmetology License - Cosmetology
Empire Beauty School
New York, NY06.2016
High School Diploma -
Park East High School
New York, NY06.2012
Skills
- Effective Working Relationships
- Attentive and Observant
- Teamwork and Collaboration
- POS System Operations
- MS Office
- Work Planning and Prioritization
- Verbal and Written Communication
- Recognition of Security Risks
- Time Management
- Handling Complaints
- Complex Problem-Solving
- Cash Handling Accuracy
Certification
- Security Guard License - New York, NY 2023
- First Aid/CPR/AED Certified - New York, NY 2023
- Cosmetology License - New York, NY 2016
Timeline
Private Security Guard
Preferred Investigations Security
04.2023 - Current
Licensed Nail Technician
KrysAngels Nail Salon
02.2019 - Current
Sales Associate
Gap
10.2016 - 01.2019
Associate of Applied Science - Business Management
Borough of Manhattan Community College
Cosmetology License - Cosmetology
Empire Beauty School
High School Diploma -
Park East High School
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