Shayla Owens
Eubank,KY
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Sales Floor Supervisor
Lowe's Home Improvement Store
Somerset, KY
12.2021 - Current
- Ensured customer satisfaction by providing friendly and knowledgeable assistance with product selection, purchase decisions, returns, and exchanges.
- Developed strategies to increase customer loyalty and retention through effective management of staff members on the sales floor.
- Provided feedback to store leadership regarding employee performance issues or opportunities for improvement.
- Resolved customer complaints in a timely manner while maintaining professionalism and excellent customer service skills.
- Monitored inventory levels throughout the day and communicated any discrepancies between expected stock levels versus actual stock levels found on hand.
- Trained new employees on cash register usage, merchandising techniques, customer service standards, safety protocols.
- Contributed ideas during team meetings for improving overall customer experience on the sales floor.
- Delegated tasks to maintain efficient workflow.
- Conducted safety walks of store floor and reported hazards to appropriate personnel for immediate remediation.
- Used Point of Sale register system to complete transactions.
- Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
- Collaborated with company departments to guarantee cohesive branding and strategic product placement.
Front Office Manager
Lake Cumberland Regional Hospital
Somerset, KY
04.2021 - 09.2023
- Managed inventory levels for supplies used at the front desk such as stationary items, key cards.
- Provided guidance to staff on issues related to patient care, billing processes, and insurance regulations.
- Performed basic clerical duties such as filing documents, entering data into the computer system, photocopying forms and documents.
- Cooperated with Medicare, Medicaid and private insurance providers to resolve billing issues.
- Scheduled patient appointments, answered incoming calls, and assisted with inquiries.
- Verified insurance coverage for each patient visit.
- Greeted patients and visitors in a professional and friendly manner.
- Followed HIPAA guidelines to ensure confidentiality of patient information.
In-Home Caregiver
Independence Assistance Services Of The Bluegrass - Iasbg
Lexington, KY
01.2021 - 04.2021
- Assisted with activities of daily living, including bathing, dressing, grooming, toileting, and eating.
- Maintained accurate records of services provided and other relevant information.
- Developed relationships with family members and caregivers of clients.
- Adhered to safety standards while providing care in the home setting.
- Performed light housekeeping tasks such as laundry, dusting and vacuuming.
- Observed physical and mental condition of clients and reported any changes to supervisor.
- Encouraged social interaction among clients through conversation or participation in activities.
- Accompanied clients on errands or outings for shopping or leisure activities.
- Respected client privacy rights at all times when providing services.
Education
High School Diploma -
Danville Christian Academy
Danville, Ky05.2014
Skills
- Retail Operations
- Employee Training
- Inventory and Stocking
- Decision-Making
- Superior Work Ethic
- Customer Service Management
- Multitasking and Prioritizing
References
References available upon request.
Timeline
Sales Floor Supervisor
Lowe's Home Improvement Store
12.2021 - Current
Front Office Manager
Lake Cumberland Regional Hospital
04.2021 - 09.2023
In-Home Caregiver
Independence Assistance Services Of The Bluegrass - Iasbg
01.2021 - 04.2021
High School Diploma -
Danville Christian Academy
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