Shayla Pangborn
'Ewa Beach
Summary
Customer-focused professional adept at enhancing service operations and team performance. Expertise in coordinating tasks, processing service orders, and resolving customer inquiries efficiently, paired with strong capabilities in financial reporting and staff training. Committed to driving customer satisfaction and operational excellence.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Accountant Assistant/Automotive Service Writer
Hawaii Truck Parts Sales & Services
Kapolei
03.2025 - Current
- Managed customer inquiries and provided detailed service information.
- Coordinated with technicians to schedule repairs and maintenance services.
- Processed service orders using industry-standard software systems.
- Communicated effectively with customers regarding service timelines and expectations.
- Performed basic administrative duties such as filing paperwork, answering phones, and scheduling appointments.
- Created detailed invoices for each job completed which included labor charges, parts costs, taxes, fees.
- Reviewed work orders with technicians; ensured accuracy of labor times and parts costs.
- Resolved customer complaints regarding service quality or billing issues promptly and professionally.
- Assisted in preparing monthly financial statements and reports for management review.
- Supported accounts payable and receivable functions using accounting software tools.
Manager
Macys Department Store
Kapolei
01.2024 - 03.2025
- Supervised daily operations of sales floor and customer service teams, ensuring high levels of customer satisfaction.
- Trained and mentored staff on retail best practices and product knowledge.
- Conducted regular performance evaluations to identify development opportunities and enhance team capabilities.
- Observed and evaluated staff performance during shifts, providing timely feedback to address issues and improve service quality.
- Resolved customer issues promptly to maintain satisfaction and loyalty.
- Applied makeup for diverse clients, enhancing their natural beauty and confidence.
- Educated clients on skincare routines and makeup application techniques.
- Assisted in creating promotional materials for beauty workshops and events.
Hostess
Mekiko Cantina
Ko Olina Beach Park
12.2022 - 04.2023
- Maintained warm and professional manner while interacting with guests by phone and in person
- Prepare seat arrangements and organize reservations to ensure guest satisfaction
- Managed incoming phone calls, ensuring timely routing to enhance guest service
- Operated restaurant POS software, facilitating accurate transactions and efficient order processing
Barista
Teapresso Bar 6
Kapolei
08.2021 - 12.2022
- Greeted customers and recommended drink options tailored to preferences and dietary needs, enhancing customer satisfaction
- Answered customer questions by phone and in-person, using detailed product knowledge to provide allergen information and ensure informed choices
- Maintained a clean workspace per all safety standards and regulations
- Completed store open and close duties to maintain operational efficiency and uphold service standards
Sales Associate/Graphic Design Assistant
Sweet Honey
Hawaii
08.2021 - 08.2022
- Presented mockups to customers and gathered feedback for design adjustments.
- Designed creative digital displays used in online advertising for local businesses.
- Coordinated, created and scheduled content, designs and periodic updates to company website.
- Interacted with customers during busy periods to foster a positive shopping environment.
- Resolved customer inquiries to ensure satisfaction and enhance service experience. and resolved issues promptly and courteously.
- Trained new staff on company policies, procedures, and customer service standards.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Education
Bachelor Of Fine Arts - Fine Arts
Portland State University
Portland, OR03-2021
High School Diploma -
James Campbell High School
'Ewa Beach, HI05-2019
Skills
- Accounts payable management
- Invoice processing
- Financial Reporting
- Credit transactions
- Data entry
- POS
- Cash Register Operation
- Sales commissions
- Adobe expertise
- Microsoft expertise
- Staff training
- Exceptional Customer Service
- Resolving Complaints
- Hospitality and Professionalism
- Supply management
- Digital content creation
- Adaptable and Flexible
Certification
Food Handler Certification
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Accountant Assistant/Automotive Service Writer
Hawaii Truck Parts Sales & Services
03.2025 - Current
Manager
Macys Department Store
01.2024 - 03.2025
Hostess
Mekiko Cantina
12.2022 - 04.2023
Barista
Teapresso Bar 6
08.2021 - 12.2022
Sales Associate/Graphic Design Assistant
Sweet Honey
08.2021 - 08.2022
Bachelor Of Fine Arts - Fine Arts
Portland State University
High School Diploma -
James Campbell High School