Shayla Pham

Support the Public Affairs Office by creating and distributing news stories, social media content, and official communications that highlight Guard missions and community engagement. Coordinate with military and civilian media representatives, manage public information requests, and ensure consistent, professional messaging that reflects organizational values and readiness.

Maintained organization and flow of vehicles in the service area, ensuring efficient customer drop-off and pickup. Supported technicians and service advisors by moving, cleaning, and inspecting vehicles. Delivered excellent customer service through prompt, professional interaction and attention to detail in a fast-paced automotive environment.

Provided attentive, high-quality service in both dine-in and takeout settings. Managed orders accurately, coordinated with kitchen staff, and ensured timely, friendly delivery of food and beverages. Handled payments, resolved customer concerns, and upheld cleanliness and safety standards in a fast-paced environment.

Assisted customers in selecting vehicles that matched their needs and budget while delivering knowledgeable, personalized service. Managed the full sales process from initial contact to final delivery, including test drives, financing coordination, and follow‑up communication. Handled sensitive client information with discretion and accuracy while maintaining records in CRM systems to track leads, manage relationships, and improve customer retention. Consistently met or exceeded sales goals through strong product knowledge and customer-focused service.

• Obtained experience in service-oriented tasks, and collaborating with team members.
• AVG: 10 HRS/WK

• Established positive relationships with children by engaging in creative games and activities.
• AVG: 4 HRS/WK

• Consciously maintained the well-being of the pets in care, Fed, walked, administered medication, and reinforced training.
• AVG: 3 HRS/WK