Shayla Procopio
Chapmanville,WV
Summary
Practical Clinical Coordinator with more than two years of leadership experience and 13 years of clinical experience as a Medical Laboratory Technician. Focused on developing teams' clinical knowledge, decision-making skills and performance standards. Eager to bring talent and expertise to growing departments. Works hard to be a dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organization mission and goals
Overview
18
18
years of professional experience
1
1
Certification
Work History
Clinical Corrdinator
Coalfield Health Center
08.2022 - Current
- Organized systems for tracking patient records to improve ease of retrieval.
- Established rapport with outside medical professionals and facilities through proactive networking efforts; facilitated referrals and cross-institutional collaboration as necessary.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Facilitated the integration of new technologies into clinical workflows to improve patient care quality and efficiency.
- Supervised and managed daily activities of clinical team consisting of nurses, and support staff.
- Identified areas of opportunity for process improvements, leading efforts to implement changes that resulted in enhanced operational efficiency across all aspects of the clinic''s function.
- Developed strong relationships with community partners to enhance support services available for patients beyond the clinical setting.
- Communicated with patients, ensuring that medical information was kept private.
- Mentored new clinical staff members for proper onboarding and orientation processes.
- Conducted regular performance assessments and provided constructive feedback to staff members, promoting high-quality service delivery.
- Oversaw quality assurance programs to enhance performance and consistently achieve superior care standards.
- Implemented new policies and educated staff on changes.
- Coordinated, monitored, assigned, and documented patient and clinical care activities.
- Created weekly schedules for nurses, taking into account sick days and vacation time.
- Worked closely with clinic administrators to maintain a safe, clean and well-organized environment in which patients could receive care.
- Built strong relationships with patients and families for optimized care satisfaction.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Developed and maintained courteous and effective working relationships.
- Managed time efficiently in order to complete all tasks within deadlines.
- Resolved problems, improved operations and provided exceptional service.
- Demonstrated leadership skills in managing projects from concept to completion.
- Developed strong communication and organizational skills through working on group projects.
- Self-motivated, with a strong sense of personal responsibility.
Medical Laboratory Technician
Logan Regional Medical Center
09.2011 - 07.2022
- Maintained confidentiality of all patient information to conform to HIPAA, internal and other regulatory standards
- Utilized expertise in microbiology, chemistry, coagulation, urinalysis and hematology to help with diagnosis of medical issues
- Set up, maintained and verified sterility of lab equipment and tools
- Keeping monthly records and daily logs
- Analyzed experiment and test results to validate adherence to standards and specifications
- Used Microsoft Word and other software tools to create documents and other communications
- Exceeded goals through effective task prioritization and great work ethic
- Actively listened to customers' requests, confirming full understanding before addressing concerns
- Maintained Joint Commission compliance in all areas
- Works independently and can work great with a team.
Phlebotomist
Logan Regional Medical Center
05.2009 - 02.2010
- Labeled transfer tubes and followed exact directions for handling
- Stocked phlebotomy cart or carrier with appropriate supplies
- Tracked collected specimens by initialing, dating and noting times of collection
- Organized daily work based on collection priority
- Promoted mission, vision and values of organization and trained new clinical staff in phlebotomy procedures
- Used personal protective equipment correctly to protect coworkers and patients
- Completed proper sanitation and cleaning of equipment and work areas between patients
- Spoke with patient to gather information for lab records, reduce fear or anxiety and optimize cooperation
- Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles and straight needles
- Assembled tourniquets, needles and blood collection devices to prepare work trays.
Receptionist
Cost Cutters Family Hair Care
04.2006 - 04.2007
- Confirmed appointments, communicated with clients and updated client records
- Managed multiple tasks and met time-sensitive deadlines
- Restocked supplies and submitted purchase orders to maintain stock levels
- Answered phone promptly and directed incoming calls
- Practiced safety procedures by implementing policies to keep clients and staff safe from potential hazards
- Developed relationships with guests to meet client needs and encourage repeat service
- Consistently kept reception area clean and tidy and maintained presence at desk area
- Balanced employee availability, customer schedules and maximum load levels when scheduling appointments.
Education
Master of Arts - Health Care Administration
University of Arizona Global Campus
Tucson, AZ06.2024
Bachelor of Arts - Health Care Administration
University of Arizona Global Campus
Chandler, AZ05.2022
Associate of Applied Science - Medical Laboratory Technology
Southern West Virginia Community And Technical College
Mount Gay, WV05.2011
Skills
- MS Office
- Written Communication
- Critical Thinking
- Planning and Coordination
- Teamwork and Collaboration
- Active Listening
- Problem-Solving
- Staff Scheduling
- Time Management
- Risk Management
- Patient services management
- Analytical Thinking
- Patient Safety
- Clinical Documentation
- Process Improvement
- Problem-solving aptitude
Certification
MLT - Medical Laboratory Technician, ASCP
Accomplishments
- Participated in Leadership Logan.
- Participates in the Quality Committee for Coalfield Health
- Collaborated with leadership in the development of helping Coalfield Health Center become Patient Centered Medical Home Certified.
- Earned certification in Certified Specialist Business Intelligence (CSBI)
Timeline
Clinical Corrdinator
Coalfield Health Center
08.2022 - Current
Medical Laboratory Technician
Logan Regional Medical Center
09.2011 - 07.2022
Phlebotomist
Logan Regional Medical Center
05.2009 - 02.2010
Receptionist
Cost Cutters Family Hair Care
04.2006 - 04.2007
Master of Arts - Health Care Administration
University of Arizona Global Campus
Bachelor of Arts - Health Care Administration
University of Arizona Global Campus
Associate of Applied Science - Medical Laboratory Technology
Southern West Virginia Community And Technical College
MLT - Medical Laboratory Technician, ASCP
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