Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Shayla Rivenburg

Yuma,AZ

Summary

  • Dependable professional aide/DSP with good supply management, recordkeeping and schedule coordination skills dedicated to keeping professionals focused and prepared for daily requirements. Produce business correspondence, detailed reports and useful spreadsheets using diverse software programs. Respectful, punctual and hardworking.


  • Self-motivated Benefits Specialist demonstrating superior understanding of employee benefits laws and human resource software systems. Astute professional providing benefits support in fast-paced corporate settings.

Overview

11
11
years of professional experience

Work History

Professional Aide

NY OPWDD
04.2023 - 06.2024
  • Observed and monitored individual's activities.
  • Offered caring companionship and emotional support.
  • Facilitated recreational activities tailored to individual patient interests, promoting social engagement and mental stimulation.
  • Supported individual's development by encouraging teamwork and understanding of others.
  • Aided in maintaining a clean living environment, performing housekeeping tasks such as laundry, dishwashing, and tidying up spaces.
  • Provided grooming and mobility assistance to support daily living needs.
  • Established trusting relationships with patients through consistent reliability and genuine empathy towards their unique situations.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Provided medication reminders and assisted with administration as needed, ensuring adherence to prescribed treatment regimens.

Direct Support Professional

Upstate Business Journal
09.2022 - 04.2023
  • Administered medication as directed by physician.
  • Maintained clean, safe, and well-organized patient environment.
  • Documented progress notes thoroughly to track individual's achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
  • Assisted individual's with daily living needs to maintain self-esteem and general wellness.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
  • Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
  • Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
  • Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
  • Assessed individual's needs on an ongoing basis, making adjustments to support plans as necessary to ensure optimal outcomes.
  • Organized recreational events that encouraged relationship building among individual's and increased their sense of belonging within the group home setting.
  • Adapted support approaches based on individual client preferences, fostering increased trust and rapport over time.
  • Transported individual's to and from medical appointments with safety and efficiency.
  • Monitored individual's overall health and well-being and noted significant changes.

Server

The Crossing Bar And Grill
04.2017 - 03.2021
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Answered customers' questions, recommended items, and recorded order information.

Clerk

Yuma County Human Resources
11.2013 - 03.2014
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
  • Improved customer satisfaction by promptly answering inquiries and providing accurate information.
  • Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Conducted periodic reviews of existing benefit plans, recommending adjustments as needed based on industry trends or organizational needs.
  • Improved overall employee understanding of benefit offerings through the creation of informative presentations and handouts.
  • Supported benefits orientation, new hire orientation and annual open enrollment in regard to questions, forms and enrollments.
  • Maintained accurate employee records through diligent attention to detail and consistent data entry practices.
  • Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
  • Checked employees' benefits enrollment for accuracy and inputted all data into [Software].

Education

GED -

Arizona Western College
Yuma, AZ
11.2012

Skills

  • Patient Care
  • Positive Attitude
  • Reliability and punctuality
  • Data entry proficiency
  • Daily living support
  • Medication Management
  • Housekeeping abilities
  • Scheduling appointments
  • Honed analytical skills
  • Benefits analysis
  • New employee enrollment
  • Documentation And Reporting

Languages

Spanish
Native or Bilingual

Timeline

Professional Aide

NY OPWDD
04.2023 - 06.2024

Direct Support Professional

Upstate Business Journal
09.2022 - 04.2023

Server

The Crossing Bar And Grill
04.2017 - 03.2021

Clerk

Yuma County Human Resources
11.2013 - 03.2014

GED -

Arizona Western College

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