Summary
Overview
Work History
Education
Skills
Personal Information
Profile
Timeline
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Shayla Rivera

West Babylon,USA

Summary

Organized and dedicated Healthcare Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Skilled in managing front office functions, including, data entry, insurance eligibility, and records management. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Seeking to take next career step in healthcare/health administration with a respected organization dedicated to providing high level care to a diverse patient population.

Overview

8
8
years of professional experience

Work History

Administrative Coordinator

Northwell Health at Home
01.2025 - Current
  • Work collaboratively with nurses, physicians, therapists, and other healthcare professionals to ensure comprehensive medical care
  • Call physicians’ offices to confirm receipt of home care order documentation as well as confirming signature from physician
  • Ensure accurate and complete patient records in a home healthcare setting, maintaining compliance with regulations and supporting billing processes
  • Maintaining confidentiality and adhering to regulations, often working with electronic medical records and collaborating with healthcare providers

Administrative Support Associate

Northwell Health Physician Partners
04.2022 - 11.2024
  • Answer incoming phone calls in a friendly and efficient manner in a busy medical office setting
  • Schedule and confirm patient's appointments with their assigned medical providers
  • Performed numerous data entry tasks into EHR and ensuring all patient data information is accurate
  • Check and verify demographic information, as well as verifying insurance eligibility during check in process
  • Compiled and recorded medical charts, ensuring accurate and organized medical records
  • Collected necessary paperwork for patient appointments such as authorizations and referrals
  • Maintain an accurate filing system by sorting and organizing various medical documents

Seasonal Stock Associate

G By Guess
11.2021 - 01.2022
  • Unpacked inventory
  • Organized inventory in the stockroom
  • Replenished and placed stock on sales floor as needed
  • Answered customer and sales associate questions about available items in stock
  • Assisted managers and associates in preventing theft and maintaining inventory

Administrative intern

Pronto of Long Island
02.2021 - 05.2021
  • Sorted and organized files, spreadsheets, and reports
  • Helped with administrative support by managing incoming calls, coordinating files, and sorting mail
  • Restocked office supplies and retrieved files for staff
  • Receive and process donated food
  • Prepare food bags and/or boxes according to numbers of families in household
  • Assist in organization, cleaning, and distribution of items in food pantry

Merchandise Associate

TJ Maxx, TJX Companies
11.2019 - 12.2020
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
  • Prepared merchandise for distribution and placement across the sales floor
  • Greeted customers, helped locate merchandise and suggested suitable options
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions

Sales Floor Associate/ Fitting Room Associate

Burlington Coat Factory
07.2018 - 11.2019
  • Greeted customers, helped locate merchandise and suggested suitable options
  • Assisted in maintaining the back stock room and setting up merchandise displays on the sales floor
  • Collaborated with fellow team members to keep fitting room and sales floor area clean and organized at all times
  • Returned all clothes left in fitting rooms to the proper sales floor displays

Cashier

Kmartcorp
07.2017 - 11.2017
  • Operated cash register to record all transactions accurately and efficiently
  • Restocked and organized merchandise in front checkout lanes
  • Helped customers complete purchases, locate items, and join reward programs
  • Balanced cash drawer by counting cash at beginning and end of work shift

Education

Bachelor of Science - Public Health

SUNY College of Old Westbury
Old Westbury, NY
05.2021

High School Diploma -

North Babylon High School
North Babylon, NY
06.2017

Skills

  • Electronic Health Records (EHR) Management
  • Data entry
  • Knowledge of Medical Terminology
  • Appointment Scheduling & Coordination
  • Insurance Eligibility Verification
  • Clinical Documentation Specialist
  • HIPAA Compliance & Patient Confidentialty
  • Communication & Interpersonal Skills
  • Time Management & Multitasking
  • Attention To Detail
  • Microsoft Word & Excel
  • Adobe Acrobat Pro

Personal Information

Profile

http://linkedin.com/in/shayla-rivera

Timeline

Administrative Coordinator

Northwell Health at Home
01.2025 - Current

Administrative Support Associate

Northwell Health Physician Partners
04.2022 - 11.2024

Seasonal Stock Associate

G By Guess
11.2021 - 01.2022

Administrative intern

Pronto of Long Island
02.2021 - 05.2021

Merchandise Associate

TJ Maxx, TJX Companies
11.2019 - 12.2020

Sales Floor Associate/ Fitting Room Associate

Burlington Coat Factory
07.2018 - 11.2019

Cashier

Kmartcorp
07.2017 - 11.2017

Bachelor of Science - Public Health

SUNY College of Old Westbury

High School Diploma -

North Babylon High School

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