Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shayla Roberts

Atlanta,GA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Motivated professional with extensive experience in customer service, sales and administrative tasks. Personable professional with exemplary customer service skills. Knowledgeable in tackling issues and concerns with poise. Looking to take a dedicated career as a Customer Service Executive to the next level. Assisted customers with product selection to improve customer service and increase store revenues.

Overview

6
6
years of professional experience

Work History

Security Officer

Clear (Temp Service)
08.2021 - 03.2024
  • Improved overall security by conducting regular patrols and monitoring surveillance systems.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
  • Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
  • Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
  • Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
  • Ensured proper functioning of security equipment by performing routine inspections, maintenance, and coordinating repairs as needed.
  • Assisted in developing comprehensive security policies to address potential risks and protect company assets.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
  • Developed strong relationships with local community members to foster trust between the organization''s security team and its neighbors.
  • Coordinated with other departments to enhance cross-functional collaboration for improved overall security strategy implementation.
  • Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
  • Conducted regular patrols of key areas to spot and control security concerns.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
  • Reported suspicious activities and persons to law enforcement.
  • Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
  • Screened individuals and prevented passage of prohibited articles into restricted areas.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.

Line Worker

CKS Packaging
04.2022 - 11.2023
  • Maximized production efficiency by streamlining assembly line processes and optimizing workstation layouts.
  • Reduced downtime by maintaining equipment, performing regular inspections, and promptly addressing issues.
  • Ensured consistent product quality through rigorous quality control checks and adherence to company standards.
  • Collaborated with team members to meet daily quotas and improve overall productivity on the line.
  • Assisted in onboarding new employees, providing thorough guidance on proper procedures and equipment usage.
  • Maintained accurate inventory records, ensuring sufficient stock levels for continuous production flow without disruptions.
  • Kept detailed records of completed work orders, enabling accurate tracking of products throughout the manufacturing process.
  • Used equipment properly to avoid workplace hazards or injuries.
  • Assembled and installed products on production lines according to established guidelines.
  • Inspected and adjusted work performed to meet expectations.
  • Monitored machinery to identify concerns, make corrections, or report complex problems.
  • Supported current production needs by moving items between equipment, conveyors, and staging areas.
  • Maintained machinery to prevent overloads and avoid malfunctions.
  • Made sure that products were produced on time and are of good quality.
  • Maintained organized work area by cleaning and removing hazards.

Cashier

Chic-Fil-A
01.2022 - 03.2022
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Welcomed customers and helped determine their needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Addressed customer needs and made product recommendations to increase sales.
  • Tallied cash drawer at beginning and end of each work shift.
  • Performed cash, card and check transactions to complete customer purchases.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.

Cashier

WNB Factory
10.2021 - 01.2022
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Used POS system to enter orders, process payments and issue receipts.

Cashier Customer Service

Arby's
09.2020 - 12.2020
  • Responded to inquiries pertaining to merchandise availability and pricing.
  • Ensured continuous provision of service excellence and customer satisfaction.
  • Managed time efficiently while meeting professional goals and working effectively with other members of the team.
  • Worked closely with a wide range of customers, asked questions, collected information and assessed needs.
  • Maintained a friendly and customer-focused shopping platform.
  • Handled and processed cash and credit card transactions.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
  • Served customers with expert bagging, boxing and gift-wrapping of merchandise.
  • Identified potential shoplifters and alerted management.
  • Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
  • Answered customer questions regarding merchandise and pricing.
  • Actively pursued personal learning and development opportunities.
  • Completed all point of sale opening and closing procedures, including counting the contents of the cash register.

Dishwasher

Catcoras
04.2019 - 11.2019
  • Enhanced kitchen efficiency by maintaining a clean and organized workspace for fellow staff members.
  • Reduced dish breakage by carefully handling delicate items during the washing process.
  • Ensured consistent cleanliness by adhering to strict sanitation procedures for all dishes, utensils, and equipment.
  • Supported overall restaurant operations by promptly restocking clean dishes and utensils in designated areas.
  • Assisted with basic food preparation tasks as needed, helping expedite meal service for guests.
  • Streamlined dishwashing processes by prioritizing incoming dirty dishes based on usage needs of the kitchen staff.
  • Collaborated effectively with servers and bussers to ensure timely clearing of tables, enhancing guest experience throughout their visit.
  • Fostered a positive work environment by maintaining a professional attitude and appearance at all times.
  • Kept work area clean, dry, and free of debris to prevent incidents and accidents.
  • Washed equipment, surfaces, refrigerators, and other areas and applied sanitizing chemicals.

Cashier Customer Service

Goodrum Enterprises
03.2018 - 06.2018
  • Ensured continuous provision of service excellence and customer satisfaction.
  • Suggested alternate products based on cost, availability and specification.
  • Worked closely with a wide range of customers, asked questions, collected information and assessed needs.
  • Maintained a friendly and customer-focused shopping platform.
  • Handled and processed cash and credit card transactions.
  • Cleaned and organized the store, including the checkout desk and displays.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Priced merchandise, stocked shelves and took inventory of supplies.

Education

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Therrell High School
Atlanta, GA
2019

Skills

  • Metal detector operation
  • Staff Management
  • Crime Prevention
  • POS Systems
  • Customer Service
  • Returns processing
  • Payment Processing
  • Product restocking
  • Warehouse Safety
  • Loading and unloading

Timeline

Line Worker

CKS Packaging
04.2022 - 11.2023

Cashier

Chic-Fil-A
01.2022 - 03.2022

Cashier

WNB Factory
10.2021 - 01.2022

Security Officer

Clear (Temp Service)
08.2021 - 03.2024

Cashier Customer Service

Arby's
09.2020 - 12.2020

Dishwasher

Catcoras
04.2019 - 11.2019

Cashier Customer Service

Goodrum Enterprises
03.2018 - 06.2018

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Therrell High School

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Shayla Roberts