Shayla Robinson
Ellenwood,Georgia
Summary
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
11
11
years of professional experience
Work History
Office Manager/Customer Service Representative
Nonstop Locksmith
06.2018 - 02.2021
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
Office Manager
ASR Commercial & Residential Cleaning
04.2010 - 11.2018
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
Education
Associate of Applied Business - Business
Georgia State University
Atlanta, GA04.2013
High School Diploma -
Southwest Dekalb High School
Decatur, GA06.1996
Skills
- Workforce Management
- Team Supervision
- Office Management
- Data Entry
- Bookkeeping
- Staff Hiring
- Customer Service
- Employee Supervision
- Administrative Support
- Conflict Management
- Customer Relations
- Workflow Optimization
- Mail Handling
- Organizational Skills
- Business Administration
- Office Administration
- Clear Oral/Written Communication
- Excellent Multi-Tasking Ability
- Time Management
- Decision Making
- Problem Solving
- Effective Communication
- Scheduling and Coordinating
Timeline
Office Manager/Customer Service Representative
Nonstop Locksmith
06.2018 - 02.2021
Office Manager
ASR Commercial & Residential Cleaning
04.2010 - 11.2018
Associate of Applied Business - Business
Georgia State University
High School Diploma -
Southwest Dekalb High School
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