Shayla Rodriguez Martinez
Wimauma
Summary
Accomplished Patient Service Representative Team Lead at Manatee County Rural Health, adept in insurance verification and patient registration, enhanced team productivity by training staff and streamlining processes. Fluent in Spanish, demonstrated exceptional leadership and customer service, significantly improving patient satisfaction. Expert in policy adherence and privacy compliance, ensuring HIPAA standards are met.
Overview
13
13
years of professional experience
Work History
Patient Service Representative Team Lead
Manatee County Rural Health
11.2021 - Current
- Verify appointments are properly scheduled
- Previsit checklist- verify insurance, assigned PCP, copays and discount applications are entered and correct
- Tasks- Verify personal and team tasks such scheduling appointments, process documents and record requests as are up to date.
- Knowledge in Word and Excel.
- Verify the deposit log and visitor are utilized correctly.
- Assist with patient care such as checking in and checking out, scheduling follow up appointments and confirming future appointments.
- Create and complete claims.
- Train PSR staff members
- Verify front desk is in compliance with HIPAA and no PHI is exposed.
- Complete reports such as Daily slide report, PSR holds, end of day IDR.
- Schedule appointments with financial counseling for high balance
General Manager
Dominos's Pizza
04.2011 - 10.2021
- Managed employees, training and schedules
- Carefully interviewed, selected, trained, and supervised staff.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
- Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
- Correctly calculated inventory and ordered appropriate supplies.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Ensured compliance with all health department regulations as well as company policies and procedures.
- Purchased adequate quantities of food, beverages, equipment, and supplies.
Education
GED -
Manatee Technical College
Bradenton, FLSkills
- Patient Registration
- Insurance Verification
- Appointment Scheduling
- Policy Adherence
- Privacy compliance
- Customer Service
- Multitasking and Organization
- Team Leadership
- Spanish Fluency
- Punctual and Hardworking
Timeline
Patient Service Representative Team Lead
Manatee County Rural Health
11.2021 - Current
General Manager
Dominos's Pizza
04.2011 - 10.2021
GED -
Manatee Technical College
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