Summary
Overview
Work History
Education
Skills
Clinical Experience
Certification
Hobbies
Timeline
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Shayla Ross

Shayla Ross

Aubrey,TX

Summary

Attentive and focused healthcare professional offering over 500 hours of hands-on experience in hospital environments. Successful in quickly building rapport with patients and families. Highly proficient in patient care, assessments, medication administration and health education.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Solution Specialist

Verizon Wireless
10.2014 - 01.2019
  • Increased client satisfaction by developing and implementing customized solutions for their specific needs.
  • Enhanced collaboration with cross-functional teams, resulting in higher quality deliverables and increased customer satisfaction.
  • Developed and maintained strong relationships with key stakeholders, fostering trust and ensuring successful solution implementation.
  • Mentored junior team members, providing guidance on best practices and fostering professional growth within organization.
  • Consistently exceeded sales targets by cultivating deep understanding of client needs and positioning products as optimal solutions for their unique challenges.

Admission Access Associate

Saint Francis Medical Center
01.2014 - 01.2015
  • Enhanced patient experience by providing timely and efficient registration services.
  • Ensured accurate patient information, maintaining high degree of data integrity within system.
  • Improved office efficiency by managing incoming calls and directing patients to appropriate departments.
  • Increased team productivity through effective communication and workflow coordination.
  • Maintained welcoming environment for patients, addressing their concerns with empathy and professionalism.

Assistant Activity Director

West Monroe Guest House Nursing Home
06.2008 - 06.2009
  • Enhanced participant satisfaction by planning and executing diverse recreational activities for various age groups.
  • Established welcoming environment for participants by fostering positive relationships among attendees, staff, and volunteers.
  • Ensured safety standards were met during all activities by strictly adhering to established guidelines and protocols.
  • Provided exceptional customer service by addressing participant concerns promptly and empathetically while seeking appropriate solutions.
  • Designed wide variety of activities to stimulate interest, involvement, and engagement of patients.

Education

Bachelor of Science - Nursing

Western Governors University
Salt Lake City, UT
06.2024

Bachelor of General Studies -

University of Louisiana At Monroe
Monroe, LA
05.2018

Skills

  • Patient Monitoring
  • Direct Patient Care
  • Patient Feeding
  • ADL Assistance
  • Patient Assessments
  • Task Prioritization
  • Medication Administration
  • Medical Documentation
  • Vital signs monitoring
  • IV setup
  • Specimen Collection
  • Clinical judgment

Clinical Experience

  • Completed 500+ clinical hours at various healthcare facilities throughout DFW area. Clinical settings included: critical care units, medical surgical units, neonatal intensive care unit, Labor and deliver unit, adolescent psychiatric unit, community and pediatric rotation.
  • Supported nursing staff by performing routine tasks such as taking vitals, administering medications, and documenting patient information.
  • Enhanced patient care by providing assistance with daily living activities and effectively communicating with healthcare team members.
  • Improved patient satisfaction by providing compassionate care and empathetic communication during challenging situations.
  • Participated in clinical rotations across various departments for well-rounded exposure to diverse nursing practices.
  • Contributed to safe and hygienic environment by adhering to strict infection control protocols and maintaining proper sanitation procedures.
  • Assisted nurses in wound care procedures, ensuring proper technique was applied to promote optimal healing outcomes for patients.
  • Developed strong time management skills through effective prioritization of tasks, allowing for increased efficiency in workplace.
  • Developed strong organizational skills through careful management of multiple patient assignments and competing priorities during clinical rotations.

Certification

CPR and Basic Life Support (BLS) certified

Hobbies

Meeting new people, learning, reading and writing

Timeline

Solution Specialist

Verizon Wireless
10.2014 - 01.2019

Admission Access Associate

Saint Francis Medical Center
01.2014 - 01.2015

Assistant Activity Director

West Monroe Guest House Nursing Home
06.2008 - 06.2009

Bachelor of Science - Nursing

Western Governors University

Bachelor of General Studies -

University of Louisiana At Monroe
Shayla Ross