Summary
Overview
Work History
Education
Skills
Awards
Timeline
Generic

Shayla Ryberg

Portal,ND

Summary

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

16
16
years of professional experience

Work History

Mission Support Specialist

US Border Patrol
10.2014 - Current

General administrative procedures

  • Answer and manage incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Open and properly distribute incoming mail to promote quicker response to general public inquiries.
  • Perform wide-ranging administrative, financial and service-related functions, including but not limited to Microsoft Word, excel, TEAMS, Powerpoint & Outlook.
  • Liaison with Finance, Logistics and Personnel branch teams to develop solutions and accomplish shared objectives.
  • Follow detail directions from management to complete daily paperwork and computer data entry.
  • Enhance mission support efficiency by streamlining processes and implementing best practices.
  • Maintain high levels of situational awareness through diligent monitoring of ongoing missions and potential threats.
  • Strengthen inter-agency collaboration through effective relationship-building and clear communication.
  • Reduce response times for critical incidents by optimizing communication channels between teams.
  • Volunteer to help with special projects of varying degrees of complexity.
  • Facilitate seamless coordination between various departments, acting as a liaison to ensure smooth information flow.

Finance

  • 10k purchase card holder
  • Maximize budget utilization by conducting regular financial analysis and identifying cost-saving opportunities.
  • Negotiate with suppliers, vendors and other representatives.
  • Maintain consistent email communication with stores and suppliers to confirm and track orders and verify price revisions on purchase orders.
  • Manage and maintain purchase orders and invoices.
  • Ensure timely completion of reconciliations by adhering to strict deadlines and prioritizing tasks effectively.

SAP

  • Local Property officer
  • receiving of property acquired through several methods including transfer, purchase order, leasing.
  • maintenance of property includes assigning assets to personnel, updating asset records as necessary, transferring property, and securing assets.
  • disposal of property, determining the type of disposal, then start the disposal process to an asset.
  • assigning and resolving inventory twice a year.

Vehicle Officer

  • Assist in FLEET management, ordering necessary parts and supplies for smooth operations.
  • Train new employees on company policies, procedures, and best practices for high-quality vehicle servicing.
  • Keep detailed records of vehicle service history, enabling accurate tracking of maintenance needs and expenses.
  • Monitor equipment in FM Live to compile data into detailed reports for upper management
  • verify & approve purchases made against the FLEET cards for each vehicle.

Payroll Timekeeper

  • Verify timekeeping records and handle any discrepancies with employees in BPETS and WEBTA.
  • Check accrued hours against listed hours for leave time.
  • Maintain confidentiality of employee records and payroll information.
  • Maintain payroll information by calculating, collecting, and entering data.
  • Process new hire paperwork and documents.
  • Process officers paperwork that are transferring or retiring.
  • Complete payroll accurately and timely to meet employee expectations.

Tririgia

  • Coordinates facility repairs and ensures that requests are entered into Tririgia.
  • Maintains access and ensures proper training is done as needed.

Door Access Card Issuer

  • Manage security and access control by overseeing surveillance camera, alarm and card access systems for facility safety and security.

Uniform Coordinator

  • Maintained accurate records of uniform issuance and returns for accountability purposes.

Concur

  • Set up flights, hotels, and ground transportation for individuals and groups.
  • Streamline booking processes for more accurate and timely reservations, improving overall service quality.
  • Educate employees on travel policies and procedures, ensuring adherence to corporate guidelines and budgetary constraints.

Acadis training and development

  • Maintain accurate records of employee participation in training events, tracking progress towards learning objectives.
  • Collaborate with department managers to assess training needs and develop targeted solutions.
  • Maintain accurate records of employee participation in training events, tracking progress towards learning objectives.

Records Management

  • Maintain accuracy of records by verifying accuracy of data in records.
  • Destroy records in line with retention schedules to protect confidential information and comply with regulations.
  • Followed established policies and procedures to maintain compliance with regulations.
  • Assist with record management system implementation and maintenance to streamline operations.

CBP Technician

US Customs & Border Protection
04.2009 - 10.2014

Payroll Timekeeper / Field Administrator

  • Reviewed personnel records to determine names, rates of pay, occupations of new hires and changes in wage rates.
  • Processed new hire paperwork and documents.
  • Collaborated with managers to establish work schedules, ensuring optimal coverage for all shifts.
  • Maintained employee confidence and protected payroll operations by keeping information confidential.
  • Processed payrolls on regular basis for more than 50 employees
  • Reduced payroll errors by meticulously reviewing timesheets and resolving discrepancies before final submission.

Inventory Specialist

  • Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
  • Participated in annual physical inventories to verify accuracy of records and identify any discrepancies that needed correction.
  • Managed the return process for damaged or defective goods, ensuring prompt resolution for customers and minimizing financial loss for the company.
  • Managed disposal of obsolete inventory in environmentally responsible manner, ensuring compliance with regulations.
  • Conducted regular inventory audits to ensure stock levels were accurately maintained, minimizing discrepancies

PIV Card Enrollment Official

  • designated as the enrollment official, i ensure policy compliance with the Homeland Security Presidential Directive HSPD-12.
  • Managed the enrollment process, revoked and helped employees with their personal Identity verification cards.

Education

High School Diploma -

Burke Central School
Lignite

Skills

  • Documentation management
  • Teamwork
  • Teamwork and collaboration
  • Customer service
  • Attention to detail
  • Multitasking
  • Excellent communication
  • Reliability
  • Organizational skills

Awards

CBP Individual Cash award - Performance based - 12/2010

CBP Individual Cash award- Performance based - 7/2011

CBP Individual Cash award - Performance based - 12/2011

CBP Individual Cash award - Performance based - 12/2012

CBP Individual Cash award - Performance based - 12/2013

CBP Individual Cash award - Performance based - 11/2015

CBP Individual Cash award - Performance based - 11/2016

CBP Individual Cash award - Performance based - 12/2017

CBP Individual Cash award - Performance based - 11/2018

CBP Individual Cash award - Performance based - 8/2019

CBP Individual Cash award - Performance based - 12/2019

CBP Individual Cash award - Performance based - 11/2020

CBP Individual Cash award - Performance based - 12/2021

CBP Individual Cash award - Performance based - 5/2021

CBP Individual Cash award - Performance based - 12/2021

CBP Individual Cash award - Performance based - 5/2022

CBP Individual Cash award - Performance based - 11/2022

CBP Individual Cash award - Performance based - 11/2023

CBP Individual time off award - Performance based - 12/2023



Timeline

Mission Support Specialist

US Border Patrol
10.2014 - Current

CBP Technician

US Customs & Border Protection
04.2009 - 10.2014

High School Diploma -

Burke Central School
Shayla Ryberg