Shayla Savage
Charlotte,NC
Summary
Versatile business and technical professional with over 15 years of experience as a consultant and analyst for Fortune 500 companies delivering cost effective solutions to meet challenging business demands. Industry experience includes HealthCare, Financial/Banking, Pharmaceuticals, Marketing/Advertising, and Information Technology. Proven strengths in areas such as analytics, reporting, stakeholder management, scope management, change management, timeline management, risk management, process improvement, problem resolution, system development life cycle, data mapping system conversion, project management, technical/document writing, training/mentoring, and effective leadership and communication skills.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Product Manager – Care Recipient Team, Digital Marketing and Global Reviews
Caring.com
12.2020 - 08.2021
- Lead teams of development, engineering, product design, and marketing professionals in all phases of product solutions delivery (from requirements gathering through build, test phases, QA, launch and support) that are valuable and viable
- Created and communicated the product roadmap in alignment with the company vision
- Effectively communicated the goals and status of initiatives, driving focus on outcomes over outputs
- Gathered quantitative and qualitative data from the market and end users
- Wrote all user stories and organized them in Epics
- Managed the full Scrum process, including prioritizing the product backlog and removing any impediments
- Major Accomplishments: Proactively created new UAT process and test scripts template for first product launch to ensure accurate documentation of all identified defects
- The new process resulted in 30% decrease in reported defects post-launch
- Created Google Slides presentation template for product team to utilize for delivering monthly product updates to key stakeholders.
Delivery Manager – Global Human Resources Technology/Technology Transformation
Bank of America
10.2018 - 12.2020
- Partnered with key Business, Development, Business Solutions, Program/Project Management, Architecture, Production Support and Testing Execs to develop and implement the tactical and strategic planning of all phases of application, environment and support management
- Business relationship management, liaison to Global Human Resources and Shared Service Providers (SSPs)
- Provided leadership, and management with a focus on ensuring delivery and execution are being managed against strategic goals and direction
- Continuously guided my business and technology teams through the Waterfall to Agile transformation
- Matrix managed solution leads, analysts and process leads to achieve defined goals
- Provided risk oversight for business and technology risk
- Understood, validated, and communicated the product roadmap based on the strategy and vision
- Wrote detailed product requirements and user stories, and prioritized the product backlogs
- Managed weekly sprints as Product Owner in Agile environment using Jira
- Utilized project management skills to plan and coordinate all releases and deliverables
- Worked closely with UX team to design products that are in line with the client’s vision
- Completed SIT and User Acceptance Testing to validate the acceptance criteria
- Managed 3rd party integrations
- Trained stakeholders for all client support needs to ensure Go To Market transitions are flawless
- Gathered internal and customer feedback to ensure user adoption and satisfaction
- Analyzed data to identify areas of business process improvement
- Major Accomplishments: Coordinated a 3-month product implementation using Agile methodology
- Created an onboarding document for future product implementations to gather and quickly assess client needs
- Coordinated ADA Compliance Review with UX designer that resulted in a 70% reduction of compliance audit issues
- Conducted multiple product demos to diverse user populations and created multiple user guides to ensure end-user readiness resulting in less incident reports during first month of product launch.
Technical Business Analyst – Global Human Resources Technology
Bank of America
10.2014 - 10.2018
- Led transformation from Waterfall to Agile project methodology
- Partnered with business stakeholders to capture requirements/user stories
- Facilitated communication between the project stakeholders and the project team
- Facilitated story grooming sessions with the stakeholders and project team
- Created use case documentation
- Partnered closely with the User Experience design team to ensure wireframe designs align with the business sponsor’s vision
- Acted as lead analyst on a content management project for a new web portal
- Created and maintained requirements traceability matrix
- Managed the User Acceptance Testing process including issue resolution with the business and technology partners
- Worked closely with project architectures to ensure all non-functional requirements are completed
- Facilitated discussions with different divisions within the bank to ensure the correct processes were being followed when analyzing project requirements, such as GIS, Legal, Employee Channels, User Experience and Employee Relations
- Major Accomplishments: Created a new Use Case template to be utilized for a non-transactional portal (display-only portal) and conducted multiple training sessions on how to complete the template
- Coordinated efforts amongst a group of 4 teammates to document and complete 433 use cases within a 3-week timeframe
- Created a new Business Requirements Document template to capture the business and technical requirements for multiple data feed projects
- Streamlined process for documenting requirements for Employee Relation MRA projects to deliver documentation in a more timely manner.
Business Systems Consultant
Captech Consulting
06.2014 - 10.2014
- Quickly became familiar with client business challenges and technologies in order to act as a SME and trusted advisor to client stakeholders
- Acted as key player in a team environment through all phases of the system delivery lifecycle
- Provided connection between technical and business views to ensure that high quality and impactful solutions are delivered for our clients
- Performed gap analysis to identify capability gaps within the organization, and proposed and evaluated alternative solutions that would fulfill the business needs
- Worked with client stakeholders to understand high level business needs and elicited detailed requirements using various methods
- Analyzed business requirements and translated into quality solution design documentation that helps all stakeholders understand the solutions being proposed
- Major Accomplishments: Acted as Lead Consultant on a compliance project for the client, Wells Fargo National Bank
- Researched, analyzed and documented all data integrity solutions and gaps for the Wholesale Credit Risk department and provided a report which outlined the changes needed in order to bring the department into compliance with the BCBS 239 principles.
Senior Business Analyst - Product Technology
The Lash Group (AmerisourceBergen Corporation)
01.2007 - 08.2013
- Analyzed business processes of external pharmaceutical clients and internal operational partners to develop cost-effective solutions, reduce costs, and improve performance within a given budget
- Delivered technical solutions for projects such as Data Migrations, Data Integration, Database Development, New Product Implementations, Data Transfers, Product Maintenance and Enhancements, and Web Portals
- Facilitated requirement gathering sessions, planning and project status meetings
- Documented business and functional requirements and created Business Requirements Documents (BRD) as well as developed Use Cases and process flow diagrams
- Performed gap analysis and impact assessments for data migration projects
- Created wireframes and mock-ups
- Partnered with the Production Support Team to resolve production defects affecting program applications
- Worked collaboratively with a geographically diverse group of team members in both virtual and direct face-to-face environments
- Performed data analysis using SQL query functions and Crystal Reports
- Major Accomplishments: Managed a process improvement initiative to develop more effective and accurate business/functional requirements documentation which resulted in 30% reduction in missed requirements
- Participated on an unprecedented project of migrating seven internal program databases to a new database within a one year timeframe
- Performed all business analysis activities such as gap analysis, impact assessment, data analysis, documentation of data conversion requirements, User Acceptance Testing coordination, and 24/7 on-call support during conversion implementation weekend
- Successfully trained 23 team members on various functionality and service offerings resulting in improved overall BA team knowledge base by 25%.
Education
Bachelor of Business Administration - Marketing
Augusta University (formerly Augusta State University)
Augusta, Georgia05.1999
Skills
- HTML/CSS, Structured Query Language (SQL)
- Windows, Mac OS
- MS Office (Word, Excel, PowerPoint, Outlook)
- SDLC, DMAIC, Waterfall, Scrum, Agile
- Project Planning
- Product Strategy
- Product Lifecycle Management
- Product Roadmaps
- User Story Creation
- Product Development
- Agile Software Development
- Stakeholder Communications
- Product Backlog Management
- Jira, Atlassian, Rally
- User and UX Research
- Digital Marketing
- A/B Testing
- Technical Writing
Certification
Central Piedmont Community College
Grammar Refresher Certification, Nov 2021
Central Piedmont Community College
Fundamentals of Technical Writing Certification, Nov 2021
NuCamp Coding Bootcamp
Web Development Fundamentals Certification, Nov 2023
Relevant Skills: HTML, CSS, Bootstrap
Timeline
Product Manager – Care Recipient Team, Digital Marketing and Global Reviews
Caring.com
12.2020 - 08.2021
Delivery Manager – Global Human Resources Technology/Technology Transformation
Bank of America
10.2018 - 12.2020
Technical Business Analyst – Global Human Resources Technology
Bank of America
10.2014 - 10.2018
Business Systems Consultant
Captech Consulting
06.2014 - 10.2014
Senior Business Analyst - Product Technology
The Lash Group (AmerisourceBergen Corporation)
01.2007 - 08.2013
Bachelor of Business Administration - Marketing
Augusta University (formerly Augusta State University)
Central Piedmont Community College
Grammar Refresher Certification, Nov 2021
Central Piedmont Community College
Fundamentals of Technical Writing Certification, Nov 2021
NuCamp Coding Bootcamp
Web Development Fundamentals Certification, Nov 2023
Relevant Skills: HTML, CSS, Bootstrap
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