Shayla Schaffner

I am a supervisor for an Airbnb company, it is a hybrid remote job. I have been successfully running 35 units while managing a cleaning and maintenance company. My role is focusing on guest services and insuring they have the best experience.

• Maintaining satisfaction with forward-thinking strategies focused on addressing customer complaints, needs and resolving concerns.
• Performed regular inspections of properties prior to guest arrivals to ensure safety standards and expectations were met.
• Keeping an open line 24/7 for guest communication, delivering exceptional service through active engagement, effective listening and well-developed interpersonal skills.
• Prioritized and organized tasks to efficiently accomplish service goals.
• Assisted with marketing efforts, photos, and accurate descriptions of the property amenities and local attractions.
• Pursued opportunities to wow guests with above-and-beyond services.
• Built and maintained productive relationships with employees.
• Oversaw recruiting, interviews and new employee hiring.
• Advised housekeeping staff of rooms vacated ready for cleaning and any rooms that need recleaned.
• Scheduling maintenance to fit guest needs.

My previous job was a manager at a dog kennel, my roles at this company was having the responsibility of the animals welfare, administrative office, and managing employees.

• Provided excellent service and attention to customers by responding promptly to inquiries and requests from clients.
• Promote high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Assisted with administrative tasks by scheduling, filing both manually and electronically, entering data, faxing, and photocopying.
• Processed payments accurately from customers using a variety of payment methods including credit cards, checks and money orders.
• Created marketing campaigns to attract new customers and increase revenue from existing clients.
• Maintained records for all animals housed at the facility including medical histories, food intake, grooming schedules, behavioral concerns, and medications administered.
• Conducted interviews with prospective employees to evaluate their suitability for working in a kennel environment.
• Delegated work to staff, setting priorities and goals while monitoring.
• Review employee performance and provided ongoing feedback and coaching to drive performance improvement.
• Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
• Provided training to staff on proper handling techniques for animals and implemented kennel policies and procedures.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Conducted regular inspections of the kennel facility to ensure it is safe, clean, and well-maintained.
• Assisted in feeding, watering, exercising, bathing, cleaning cages and runs, administering medications when necessary.
• Coordinated adequate exercise time to keep dogs healthy and happy while maintaining high standards of animal care.