Shayla Seferagic
Clifton
Summary
Dynamic Medical Receptionist with proven expertise at AFC Urgent Care in optimizing patient scheduling and ensuring HIPAA compliance. Skilled in managing high call volumes and adept at insurance verification, I excel in fostering positive client relationships through exceptional interpersonal skills. Committed to enhancing office efficiency and patient care.
Overview
5
5
years of professional experience
Work History
Medical Receptionist
AFC Urgent Care
01.2024 - Current
- Coordinated patient scheduling, check-in, check-out, and billing processes.
- Maintained accurate medical records and updated patient insurance information.
- Assisted patients in completing essential medical forms and documentation.
- Ensured strict confidentiality of patient information in compliance with HIPAA regulations.
- Managed high call volumes while directing inquiries to appropriate departments.
- Organized waiting room by maintaining cleanliness and orderliness of materials.
- Handled billing procedures efficiently to secure timely payments from patients and insurers.
Receptionist
IES Wellness Studio
05.2022 - 01.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Managed multiple tasks and met time-sensitive deadlines.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
Data Entry Clerk
RR Donnelley
09.2020 - 05.2022
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Verified accuracy of data entered into system to produce error-free reports.
- Created and maintained data entry logs to track data entry activities.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Prevented costly mistakes by proactively identifying discrepancies in numerical entries and rectifying them promptly.
- Coordinated with multiple departments to collect and enter data, ensuring interdepartmental coherence.
- Contributed to customer satisfaction, resolving inquiries and issues with prompt data retrieval.
- Maintained files, records, and chronologies of entry activities.
- Checked for accuracy by verifying data and records.
- Updated and maintained customer information, documents and records.
Education
Clifton High School
Clifton06.2016
Skills
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- Patient scheduling
- Patient registration
- Microsoft office
- HIPAA compliance
- Insurance verification
- HIPAA guidelines
- EMR / EHR
- Paperwork coordination
- Medical charting
- Outpatient care
- Co-payment collection
- Typing number wpm
- Collaboration and teamwork
- Data entry
Timeline
Medical Receptionist
AFC Urgent Care
01.2024 - Current
Receptionist
IES Wellness Studio
05.2022 - 01.2024
Data Entry Clerk
RR Donnelley
09.2020 - 05.2022
Clifton High School
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