Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shayla Shurley

Cottage Grove,OR

Summary

Dynamic professional with a proven track record at Arby's Restaurant, excelling in customer service and team collaboration. Enhanced customer satisfaction through effective conflict resolution and implemented safety protocols, significantly reducing workplace accidents. Known for reliability and a strong work ethic, fostering a positive environment that improved employee retention.

Overview

8
8
years of professional experience

Work History

Cashier

Dallor Tree
11.2018 - 10.2019
  • Processed customer transactions efficiently using point-of-sale systems.
  • Managed cash drawer, ensuring accuracy and accountability during shifts.
  • Provided exceptional customer service, resolving inquiries and complaints promptly.
  • Assisted in training new cashiers on operational procedures and system usage.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Built relationships with customers to encourage repeat business.

Supervisor

Arbys Resturant
06.2014 - 09.2017
  • Assisted in training new staff on operational procedures and safety protocols.
  • Supported team in maintaining inventory accuracy and organization standards.
  • Participated in daily briefings to align tasks with production goals.
  • Contributed to process improvements by identifying workflow inefficiencies.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.

Personal Care Assistant

Elizabeth Sherman
03.2012 - 04.2014
  • Assisted clients with daily living activities, ensuring comfort and safety.
  • Administered medications and monitored health conditions, maintaining accurate records.
  • Developed personalized care plans in collaboration with healthcare professionals.
  • Communicated effectively with clients and families to address needs and concerns.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Built strong relationships with clients to deliver emotional support and companionship.

Education

Al Kennady
Cottage Grove, OR

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Reliability and punctuality
  • Team collaboration
  • Cleaning and sanitizing
  • Attention to detail
  • Conflict resolution

Timeline

Cashier

Dallor Tree
11.2018 - 10.2019

Supervisor

Arbys Resturant
06.2014 - 09.2017

Personal Care Assistant

Elizabeth Sherman
03.2012 - 04.2014

Al Kennady

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