Shayla Simmons
Carrollton,TX
Summary
Dynamic trainer and claims management professional with a proven ability to enhance team efficiency through targeted training initiatives. Strong leadership and meticulous attention to detail streamline claims processes, leading to improved compliance and elevated service levels. Expertise in problem-solving has driven significant operational improvements. Focused on leveraging these skills to further advance organizational success and foster employee development.
Overview
11
11
years of professional experience
Work History
Remote Production Trainer
WoodmenLife
Omaha, NE
10.2022 - Current
- Advanced to Trainer role to create and implement virtual training initiatives targeting particular educational needs.
- Issue critical feedback, approvals, and rejections for evaluations carried out by Level 1 and Level 2 examiners.
- Support supervisor in managing claims workflow to ensure service level goals are archived.
- Assist management with sourcing, interviewing, and hiring, by evaluating candidate qualifications.
- Serves as Subject Matter Expert for internal projects
- Delivered personalized coaching sessions to bridge employee skill gaps.
- Conducted assessments to evaluate employee performance in terms of knowledge, skills and abilities.
Remote Claims Examiner II
WoodmenLife
Omaha, NE
11.2021 - 10.2022
- Reviewed and analyzed death claims for Life and Annuity contracts, ensuring correct beneficiary details.
- Communicated with funeral homes, sales representatives, and other entities to compile required documentation for claims settlement.
- Ensured all documentation of claim activities met compliance guidelines.
- Maintained high performance metrics by consistently meeting service and quality requirements without oversight.
- Processed claims payments and denials in accordance with company procedures.
Life Claims Trainer
Modern Woodmen of America
Rock Island, IL
01.2016 - 10.2021
- Managed first responses to queries about waiver of premium, death, and disability claims.
- Compiled and modified 1099-I, 1099-R, and 5498 tax forms for Life and Annuity claims to ensure compliance with IRS regulations.
- Managed reconciliation of claims accounting to identify and rectify discrepancies.
- Reinforced key training concepts through interactive sessions.
- Worked with management to determine essential KPIs for assessing training outcomes.
Audio Operator and Director
WQAD-TV
Moline, IL
08.2014 - 12.2017
- Engineered show rundowns using Opus Software to maintain flawless on-air automations.
- Managed audio console operations during live broadcasts.
- Utilized Ross OverDrive platform to manage production tasks for nightly newscasts at 9pm and 10pm.
- Coordinated with floor production team members including photographers, anchors, and producers throughout live and recorded broadcasts.
- Generated graphics, text, and videos for news stories using Adobe Photoshop and After Effects.
Education
B.Sc - Communication Technology
Eastern Michigan University
12.2013
A.A. - Communications
Washtenaw Community College
05.2011
Skills
- Active Listener
- Customer Service
- Detail-oriented
- Employee training
- Interpersonal
- Leadership
- Lesson planning
- Problem Solving
- Professionalism
- Staff development
- Time management
- Training and development
- Verbal and written communication
Awards
FLMI Level 1: Insurance Fundamentals, LOMA| Modern Woodmen of America, 07/01/19
Applications
- Adobe: Acrobat
- Microsoft Office Suite: Word, Excel, PowerPoint, OneNote, Outlook, OneDrive, Forms
- Team Collaboration: Teams, Zoom, Webex
Timeline
Remote Production Trainer
WoodmenLife
10.2022 - Current
Remote Claims Examiner II
WoodmenLife
11.2021 - 10.2022
Life Claims Trainer
Modern Woodmen of America
01.2016 - 10.2021
Audio Operator and Director
WQAD-TV
08.2014 - 12.2017
B.Sc - Communication Technology
Eastern Michigan University
A.A. - Communications
Washtenaw Community College
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