Shayla Simmons
Atlanta,GA
Summary
Successful Customer Care Specialist with 10 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability. Detail-oriented individual with a strong technical aptitude and a passion for delivering outstanding customer experiences.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Associate Director of Sales
Sunrise Of Five Forks
05.2022 - Current
- Achieved dramatic sales increase by skillfully managing relationships and proactive sales approaches.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Connected with prospects through trade shows, cold calling and local-area networking.
Guest Service Representative
Dogwood Forest Of Dunwoody
01.2021 - 05.2022
- Took reservations over phone and through email, recording guest information in computer system and verifying details.
- Provided primary customer support to internal and external customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Associate of Applied Science - Hospitality Administration And Management
Georgia State University
Atlanta, GASkills
- Attention to detail for accurate data entry
- Attention to detail to ensure no tasks or customer inquiries are overlooked
- Prioritization and time management abilities
- Ability to meet deadlines and response time requirements
- Familiarity with CRM systems and ticketing systems
- Patience and empathy when dealing with customers
- Continuous learning and ability to stay updated on product features and updates
- Ability to troubleshoot and resolve customer issues effectively
- Self-motivation and ability to work independently
- Flexibility in working different shifts as required
Certification
CompTIA A+ Certified
Microsoft Certified
Timeline
Associate Director of Sales
Sunrise Of Five Forks
05.2022 - Current
Guest Service Representative
Dogwood Forest Of Dunwoody
01.2021 - 05.2022
Associate of Applied Science - Hospitality Administration And Management
Georgia State University