Shayla Simms

Customer services

Getting food out on time

Making sure the eating area was clean

Etc.

• Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
• Provided exceptional service in addressing requests.
• Collaborated with customers and team to resolve issues.
• Processed both cash and card purchases and returns.
• Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
• Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
• Communicated with customers and team members to solve problems.
• Assisted customers by answering questions and fulfilling requests.

• Streamlined communication between drivers, customers, and management for improved customer satisfaction.
• Mitigated potential conflicts between drivers or customers by acting as a liaison during high-pressure situations.
• Developed strong relationships with clients by providing consistent updates on shipment statuses and addressing concerns promptly.
• Collaborated with warehouse staff to prioritize shipments based on urgency and importance.
• Responded to high volume of phone and email requests to provide logistics information.
• Maintained accurate records of dispatched orders, ensuring efficient billing processes and client satisfaction.
• Developed and implemented process enhancements to drive continuous program improvement.
• Coordinated daily dispatch operations to ensure on-time deliveries and maximize fleet utilization.
• Implemented GPS tracking system, improving route accuracy and minimizing delivery times.
• Created detailed reports on dispatch activities that were used by management to monitor performance trends over time.
• Enhanced dispatch efficiency by implementing new routing strategies and optimizing driver schedules.

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Built relationships with customers to encourage repeat business.
• Helped customers complete purchases, locate items, and join reward programs.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Assisted customers with returns, refunds and resolving transaction issues.
• Stocked, tagged and displayed merchandise as required.
• Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
• Resolved customer complaints professionally, leading to improved customer relations and loyalty.