Shayla Skipper

Provided patient education and answered questions regarding the surgery process.

Created and managed surgical schedules for multiple surgeons.

Coordinated with patients, staff, and physicians to ensure accurate scheduling of surgeries.

Monitored and updated patient records in the electronic medical record system.

Ensured that all required documents were obtained prior to scheduled procedures.

Conducted follow up calls with patients after their procedure was completed.

Maintained a high level of customer service by responding promptly to inquiries from patients and families about their care plans and procedures.

Escorted unaccompanied minors and disabled passengers through terminal.

Prepared counter with sufficient supply of blank tickets, printed pre-paid tickets and organized spaces.

Verified seating and special instructions for upcoming trips.

Started up computers and implemented routine procedures to prepare for workdays.

Answered telephone calls and offered accurate information to customers about routes, vehicles and general procedures.

Conversed with customers to evaluate travel needs and preferences.

Helped passengers find designated locations for baggage checking and aircraft boarding.

Resolved customer concerns, including tracing lost, delayed, and misdirected baggage.

Answering phones, greeting clients, and scheduling appointments.

Performing administrative tasks such as ordering supplies or arranging for repairs or maintenance checks on equipment as copiers, and computers.

Managed incoming and outgoing mail, packages and faxes.

Compiled records, materials and forms needed to handle different requests.

Trained office staff in use of different equipment and software programs.

Greeted and logged in patients arriving at office

Supported medical staff by answering phones and preparing supply orders.

Completed intakes, measuring vital signs and documenting symptoms.

Updated records in EHR system, carefully protecting patient information and verifying data.

Recorded patients' medical history, vital statistics and information in medical records.

Preserved confidentiality of all patient information in line with HIPAA and internal guidelines.

Coordinated efficient office schedules based on patient and provider availability.

Documented patient information, also, provider patient education.

Screened candidates for their capacity as a plasma donor.

Performed lab tests and communicated the results to the patient.

Checked patient's information and medical record number on computer database before collecting blood and plasma samples.

Kept individuals safe and comfortable during blood and plasma donations.

Followed HIPAA requirements for security measures.