Shayla Smith
Graham,WA
Summary
Dedicated Industry professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
3
3
years of professional experience
Work History
Restaurant Supervisor
The Rock Wood Fired Pizza
Puyallup, WA
04.2023 - Current
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
- Provided ongoing coaching for employees, nurturing professional growth opportunities within the organization.
Server
The Rock Wood Fired Pizza
Puyallup, WA
10.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Barista
Kassies Korner
Graham
12.2021 - 02.2023
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Learned special recipe items and seasonal offerings to best meet customer needs.
- Participated in brainstorming sessions to generate creative ideas for campaigns.
- Responded to inquiries and engaged with followers to build community and support customer engagement.
- Strategized and developed video content for client's website and social media publications.
- Researched current trends and best practices to develop innovative and impactful campaigns.
- Created customized marketing materials to increase product awareness.
Education
High School Diploma -
Eatonville High School
2011
Skills
- Strong Work Ethic
- Exceptional customer service
- Reliability
- Team Leadership
Timeline
Server
The Rock Wood Fired Pizza
10.2023 - Current
Restaurant Supervisor
The Rock Wood Fired Pizza
04.2023 - Current
Barista
Kassies Korner
12.2021 - 02.2023
High School Diploma -
Eatonville High School