Summary
Overview
Work History
Education
Skills
Timeline
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Shayla Smith

Forney,TX

Summary

Experienced casework professional prepared for this role. Skilled in client assessment, resource coordination, and crisis intervention. Strong focus on team collaboration and achieving results. Dependable and adaptable, with commitment to enhancing client well-being and navigating complex situations with empathy and efficiency.

Overview

21
21
years of professional experience

Work History

County Caseworker

Dallas County
09.2024 - Current
  • Interview clients to assess needs, develop case plans, and implement assistance plans within agency policies
  • Verify, update, and maintain accurate client information to establish eligibility for services
  • Prepare monthly case reports reflecting client progress and service outcomes
  • Submit financial assistance payment records for processing and perform other related duties as needed
  • Implemented culturally sensitive approaches while working with diverse populations, fostering trust and mutual understanding among clients.

Substitute Teacher

Forney Independent School District
04.2023 - Current
  • Implemented daily lesson plans, incorporating hands-on activities to promote critical thinking and active participation
  • Fostered a positive, inclusive classroom environment, ensuring respect and collaboration among students
  • Established strong rapport with students to create a supportive and nurturing learning atmosphere
  • Collaborated with colleagues to address student challenges and celebrate achievements

Talent Development Specialist

Equus Workforce Solutions
03.2021 - 01.2023
  • Conducted one-on-one meetings with participants to identify and manage employment barriers
  • Maintained accurate case records and timely data entry in electronic systems
  • Managed eligibility determination and case management for workforce development programs
  • Led outreach orientations and coordinated with employers to facilitate work experience opportunities
  • Ensured timely completion of participant plans according to contract deadlines

Customer Advocate II

Blue Cross Blue Shield of Texas
10.2016 - 03.2021
  • Addressed member inquiries related to membership, eligibility, benefit plans, and claim status
  • Analyzed and resolved claims disputes and discrepancies through research and effective communication
  • Ensured timely follow-up on all inquiries and facilitated internal coordination for issue resolution
  • Provided exceptional customer service to high-volume customer base, resolving issues, answering inquiries and providing product information.

Insurance Verification Specialist

American HomePatient
08.2015 - 06.2016
  • Verified insurance benefits for medical equipment purchases, ensuring proper documentation for claims
  • Reviewed documents to ensure compliance with insurance requirements and obtained necessary referrals/authorizations
  • Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
  • Assured timely verification of insurance benefits prior to patient procedures or appointments.

District Parole Officer II

Texas Department of Criminal Justice
05.2004 - 12.2013
  • Supervised offenders on parole or mandatory supervision, ensuring successful reintegration into the community
  • Prepared documentation related to offender activities and parole supervision
  • Conducted community visits to verify employment and residential plans, and liaised with criminal justice agencies
  • Prioritized public safety while balancing the needs of offenders, fostering an environment conducive to positive change and personal growth.
  • Monitored parolee compliance with court-ordered treatment programs, ensuring that individuals received necessary support for successful rehabilitation efforts.

Education

Associate of Arts - Administration of Justice

Texas Southern University
Houston, TX
05-2003

Skills

  • Case management
  • Client Needs Assessment
  • Detail-Oriented Data Management
  • Eligibility Evaluation

Timeline

County Caseworker

Dallas County
09.2024 - Current

Substitute Teacher

Forney Independent School District
04.2023 - Current

Talent Development Specialist

Equus Workforce Solutions
03.2021 - 01.2023

Customer Advocate II

Blue Cross Blue Shield of Texas
10.2016 - 03.2021

Insurance Verification Specialist

American HomePatient
08.2015 - 06.2016

District Parole Officer II

Texas Department of Criminal Justice
05.2004 - 12.2013

Associate of Arts - Administration of Justice

Texas Southern University

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Shayla Smith