Overview
Work History
Skills
Timeline
Generic

Shayla Smith

Huntsville,TX

Overview

5
5
years of professional experience

Work History

Cashier Team Lead

Bucees
12.2023 - 04.2025
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
  • Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
  • Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
  • Developed strong relationships with repeat customers through friendly service interactions.
  • Trained team members on cash register operation and cash handling.
  • Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
  • Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
  • Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Increased customer loyalty and retention.
  • Operated POS cash register and equipment to collect payments.
  • Assisted with merchandising tasks as needed to maintain store appearance standards and promote product visibility.
  • Assisted customers in locating products, providing knowledgeable recommendations based on their needs.
  • Mentored junior cashiers with comprehensive training and ongoing guidance, boosting team performance.
  • Provided backup support during high traffic periods by stepping into cashier roles when necessary.
  • Contributed to a positive work environment by proactively addressing conflicts among team members.
  • Scheduled breaks for team members, promoting a fair work environment while maximizing coverage during peak hours.
  • Monitored areas for security issues and safety hazards.
  • Streamlined cashier operations for improved productivity and reduced wait times.
  • Ensured compliance with company policies regarding returns, exchanges, and check acceptance procedures.
  • Conducted regular audits of register funds to minimize potential losses due to theft or error.
  • Promoted store loyalty programs to increase repeat business and bolster customer relations.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Processed refunds and exchanges in accordance with company policy.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Used POS system to enter orders, process payments and issue receipts.
  • Learned duties for various positions and provided backup at key times.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Restocked and organized merchandise in front lanes.
  • Helped customers complete purchases, locate items, and join reward programs.

Cashier

Bucees
07.2023 - 12.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.

Night Auditor

Best Western Hotel
06.2022 - 07.2023
  • Maintained cleanliness of bathrooms, lobby and front desk.
  • Assessed data and information to check entries, calculations and billing codes for accuracy.
  • Directed and trained new staff on procedures, service standards and productivity strategies and provided assistance and mentoring.
  • Assisted guests in locating amenities such as casino, gift shop, restaurants, fitness center, pool and spa.
  • Maintained well-stocked and presentable complementary food and beverage station.
  • Checked auditing discrepancies by reconciling cash drop and credit card transactions.
  • Documented wake-up requests and set up automatic calls in system.
  • Audited and balanced cash and credit transactions daily and reset register for next day's operations.
  • Ran end-of-day computer functions and closed out reports, submitting details to [Job title] for review.
  • Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.

Shift Lead

Hartz Chicken Buffet
11.2019 - 07.2023
  • Delegated tasks to employees and monitored activities and task completion.
  • Identified needs of customers promptly and efficiently.
  • Created plans to propose solutions to problems related to efficiency, costs or profits.
  • Reviewed operational records and reports to project sales and determine profitability.
  • Coordinated shift workers for inventory receiving, auditing and restocking.

Skills

  • Multitasking and Organization
  • Generating Reports
  • Customer Service
  • Customer service
  • Team leadership
  • Problem-solving
  • Cash handling
  • Punctual and reliable
  • Team management
  • Cash register operation
  • Positive attitude
  • Cash handling expertise
  • Store opening and closing
  • Money handling
  • Cashier training
  • New hire training

Timeline

Cashier Team Lead

Bucees
12.2023 - 04.2025

Cashier

Bucees
07.2023 - 12.2023

Night Auditor

Best Western Hotel
06.2022 - 07.2023

Shift Lead

Hartz Chicken Buffet
11.2019 - 07.2023

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Shayla Smith