Shayla Smith
Huntsville,TX
Overview
5
5
years of professional experience
Work History
Cashier Team Lead
Bucees
Madisonville, TX
12.2023 - 04.2025
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Developed strong relationships with repeat customers through friendly service interactions.
- Trained team members on cash register operation and cash handling.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
- Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
- Quickly and accurately counted drawers at start and end of each shift.
- Increased customer loyalty and retention.
- Operated POS cash register and equipment to collect payments.
- Assisted with merchandising tasks as needed to maintain store appearance standards and promote product visibility.
- Assisted customers in locating products, providing knowledgeable recommendations based on their needs.
- Mentored junior cashiers with comprehensive training and ongoing guidance, boosting team performance.
- Provided backup support during high traffic periods by stepping into cashier roles when necessary.
- Contributed to a positive work environment by proactively addressing conflicts among team members.
- Scheduled breaks for team members, promoting a fair work environment while maximizing coverage during peak hours.
- Monitored areas for security issues and safety hazards.
- Streamlined cashier operations for improved productivity and reduced wait times.
- Ensured compliance with company policies regarding returns, exchanges, and check acceptance procedures.
- Conducted regular audits of register funds to minimize potential losses due to theft or error.
- Promoted store loyalty programs to increase repeat business and bolster customer relations.
- Performed cash, card, and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Processed refunds and exchanges in accordance with company policy.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
- Worked with floor team and managers to meet wide range of customer needs.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
Cashier
Bucees
Madisonville, TX
07.2023 - 12.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
Night Auditor
Best Western Hotel
Huntsville, TX
06.2022 - 07.2023
- Maintained cleanliness of bathrooms, lobby and front desk.
- Assessed data and information to check entries, calculations and billing codes for accuracy.
- Directed and trained new staff on procedures, service standards and productivity strategies and provided assistance and mentoring.
- Assisted guests in locating amenities such as casino, gift shop, restaurants, fitness center, pool and spa.
- Maintained well-stocked and presentable complementary food and beverage station.
- Checked auditing discrepancies by reconciling cash drop and credit card transactions.
- Documented wake-up requests and set up automatic calls in system.
- Audited and balanced cash and credit transactions daily and reset register for next day's operations.
- Ran end-of-day computer functions and closed out reports, submitting details to [Job title] for review.
- Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
Shift Lead
Hartz Chicken Buffet
Huntsville, TX
11.2019 - 07.2023
- Delegated tasks to employees and monitored activities and task completion.
- Identified needs of customers promptly and efficiently.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Reviewed operational records and reports to project sales and determine profitability.
- Coordinated shift workers for inventory receiving, auditing and restocking.
Skills
- Multitasking and Organization
- Generating Reports
- Customer Service
- Customer service
- Team leadership
- Problem-solving
- Cash handling
- Punctual and reliable
- Team management
- Cash register operation
- Positive attitude
- Cash handling expertise
- Store opening and closing
- Money handling
- Cashier training
- New hire training
Timeline
Cashier Team Lead
Bucees
12.2023 - 04.2025
Cashier
Bucees
07.2023 - 12.2023
Night Auditor
Best Western Hotel
06.2022 - 07.2023
Shift Lead
Hartz Chicken Buffet
11.2019 - 07.2023