Shayla Smith
Rice Lake,WI
Summary
Enthusiastic clerical and medical professional with 5 years of client facing experience. Reliably maintaining an upbeat attitude while interacting with people, answering multi-line telephone systems, scheduling client appointments and providing medical care. Highly organized and detail-oriented ensuring accuracy when entering data into software and filing systems.
Overview
10
10
years of professional experience
Work History
Certified Medication Technician / Caregiver
JB Signature Homes
Rice Lake, WI
09.2024 - Current
- Administered prescribed medications promptly according to care plan instructions while monitoring changes in behavior or physical condition requiring medical attention and reporting findings to Adult Family Home Owner.
Medical Receptionist / Scheduling Specialist
Derick Dermatology
Lindenhurst, IL
11.2022 - 01.2024
- Applied knowledge of medical terminology, practice policies, and insurance processes to support office administration productivity. Checked patients in for appointments, collected co-payments and balances, scheduled appointments, maintained patient files, and assisted patients both in person and over the phone.
Medical Receptionist
Southern Coast Specialists
Beaufort , SC
06.2020 - 12.2020
- Coordinated front desk operations assisting in-person patients and inquiries by phone. Checked patients in and out of appointments, collected balances, and confirmed that patient experience is both efficient and satisfactory.
Home Health Aide
Home Instead Senior Care
Bluffton, SC
08.2019 - 06.2020
- Traveled to and assisted patients in personal residence with activities of daily living to enhance personal dignity and provided light housekeeping to ease patient responsibilities.
Activity Director
Care Partners Country Terrace Assisted Living
Rice Lake, WI
02.2018 - 07.2018
- Designed and led programs to encourage entertainment, relaxation, socialization, and fulfillment for residents. Managed activity supplies inventory and event planning.
Certified Nursing Assistant
Care Partners Country Terrace Assisted Living
Rice Lake, WI
04.2017 - 09.2017
- Assisted residents with activities of daily living, personal hygiene management, first aid, and housekeeping. Complete accurate charting and documentation of residents medical progress in filing systems.
Certified Nursing Assistant
Heritage Manor Nursing Home
Rice Lake, WI
03.2015 - 04.2017
- Provided hands-on nursing care under RN supervision, adhering to state policies and procedures. Assisted with activities of daily living, monitored vitals, and charted medical progress in EMR software.
Education
Associate of Applied Science - Health Information Technology
Northwood Technical College
Rice Lake, WI05-2026
Certificate - Cardiopulmonary Resuscitation
Beaufort Fire Department
Beaufort, SC2018
High School Diploma -
Cameron High School
Cameron, WI05.2017
Certificate - Nursing Assistant
Northwood Technical College
Rice Lake, WI08.2016
Skills
- Multipotentiality
- Attention to detail
- Exceptional professionalism
- Patient care and education
- Multi-line telephone operation
- Verbal and written communication
- Electronic Medical Records (EMR) proficient
Timeline
Certified Medication Technician / Caregiver
JB Signature Homes
09.2024 - Current
Medical Receptionist / Scheduling Specialist
Derick Dermatology
11.2022 - 01.2024
Medical Receptionist
Southern Coast Specialists
06.2020 - 12.2020
Home Health Aide
Home Instead Senior Care
08.2019 - 06.2020
Activity Director
Care Partners Country Terrace Assisted Living
02.2018 - 07.2018
Certified Nursing Assistant
Care Partners Country Terrace Assisted Living
04.2017 - 09.2017
Certified Nursing Assistant
Heritage Manor Nursing Home
03.2015 - 04.2017
Associate of Applied Science - Health Information Technology
Northwood Technical College
Certificate - Cardiopulmonary Resuscitation
Beaufort Fire Department
High School Diploma -
Cameron High School
Certificate - Nursing Assistant
Northwood Technical College
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