Summary
Overview
Work History
Skills
Timeline
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Shayla Smith

Huntsville

Summary

Dedicated customer service professional with 5+ years of experience in high-volume, fast-paced environments. Skilled in resolving customer concerns, managing teams, and handling financial transactions with accuracy. Proven ability to adapt quickly, maintain professionalism under pressure, and deliver exceptional service in both in-person and remote settings.

Overview

9
9
years of professional experience

Work History

Cashier Team Lead

Buc-ee's
Madisonville
12.2023 - 04.2025
  • Led a team of cashiers, providing training, mentoring, and performance feedback to improve service quality.
  • Assisted customers with inquiries, returns, and purchases while maintaining a positive and professional demeanor.
  • Balanced cash drawers, managed transactions, and ensured compliance with company policies.
  • Streamlined checkout operations, reducing wait times and increasing customer satisfaction.
  • Covered shifts and adapted to changing demands to maintain smooth operations during peak hours.

Cashier

Buc-ee’s
Madisonville
07.2023 - 12.2023
  • Delivered friendly, efficient service to customers, fostering repeat business.
  • Accurately processed cash, check, and card transactions in a high-volume environment.
  • Maintained clean, organized work areas and assisted in merchandise restocking.

Night Auditor

Best Western Hotel
Huntsville
06.2023 - 07.2023
  • Balanced daily cash and credit transactions, prepared financial reports, and reset systems for next-day operations.
  • Responded to guest inquiries, resolved issues promptly, and provided information about hotel amenities.
  • Trained new staff on procedures, service standards, and system use.

Shift Leader

Hartz Chicken Buffet
Huntsville
11.2015 - 07.2023
  • Supervised employees, delegated tasks, and ensured completion of daily operations.
  • Resolved customer concerns, ensuring a positive dining experience.
  • Assisted with inventory, scheduling, and operational problem-solving.

Skills

  • Customer Service & Support (Phone, Email, Chat)
  • Conflict Resolution & Problem-Solving
  • Remote Communication Tools (Zoom, Teams, Email Systems)
  • Multitasking & Time Management
  • Data Entry & Report Generation
  • Training & Team Leadership
  • Cash Handling & POS Systems
  • Scheduling & Process Coordination

Timeline

Cashier Team Lead

Buc-ee's
12.2023 - 04.2025

Cashier

Buc-ee’s
07.2023 - 12.2023

Night Auditor

Best Western Hotel
06.2023 - 07.2023

Shift Leader

Hartz Chicken Buffet
11.2015 - 07.2023

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Shayla Smith