Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shayla Soria

Kissimmee,FL

Summary

Professional with strong skills in customer service and administrative tasks, ready to excel in pivotal role. Known for effective communication, adaptability, and reliability in fast-paced environments. Capable of managing front desk operations, coordinating with team members, and delivering results that enhance guest experiences. Proven ability to handle multitasking, problem-solving, and maintaining welcoming atmosphere.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Front Desk Agent

Springhill Suites By Marriott
05.2025 - Current
  • Welcomed and checked in guests, ensuring a smooth arrival experience.
  • Managed reservations and handled inquiries using hotel management software.
  • Coordinated with housekeeping to maintain room readiness and guest satisfaction.
  • Assisted guests with special requests, enhancing overall service quality.
  • Processed payments and maintained accurate cash handling procedures.
  • Resolved guest complaints promptly, fostering positive relationships and repeat business.
  • Collected room deposits, fees, and payments.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.

Personal Shopper

Walmart Company
08.2022 - 05.2025
  • Fulfill customer orders.
  • Reviewing all the orders.
  • Preparing and Packaging merchandise.
  • Ensuring the accuracy of orders prior to pick up.
  • Making appropriate product substitution.
  • Following up on out-of-stock merchandise.
  • Translate Spanish to English.
  • Used mobile application to complete orders.
  • Solving customer inquiries.
  • Curated personalized shopping experiences based on customer preferences and needs.
  • Assisted customers in selecting products while ensuring satisfaction and addressing inquiries.

Quick Services Restaurant

Universal Studio Florida
09.2023 - 12.2023
  • Receives and Greets Guests.
  • Take all orders from guests.
  • Setting up food Stations.
  • Restacking condiments, bussing tables, and running food.
  • Making sure food is at a safe temperature for eating.
  • Translate Spanish to English.
  • Prepare all beverages to standard and hand out quality drinks every time.

Education

Some College (No Degree) -

Valencia College
Kissimmee, FL

High School Diploma -

Gateway High School
Kissimmee, FL
01.2022

Skills

  • Bilingual in English and Spanish
  • Effective time management
  • Customer service
  • Cash handling
  • Guest services
  • Computer literacy
  • Problem-solving skills
  • Hospitality services

Certification

Driver's License

Timeline

Front Desk Agent

Springhill Suites By Marriott
05.2025 - Current

Quick Services Restaurant

Universal Studio Florida
09.2023 - 12.2023

Personal Shopper

Walmart Company
08.2022 - 05.2025

Some College (No Degree) -

Valencia College

High School Diploma -

Gateway High School
Shayla Soria