Shayla Soria
Kissimmee,FL
Summary
Professional with strong skills in customer service and administrative tasks, ready to excel in pivotal role. Known for effective communication, adaptability, and reliability in fast-paced environments. Capable of managing front desk operations, coordinating with team members, and delivering results that enhance guest experiences. Proven ability to handle multitasking, problem-solving, and maintaining welcoming atmosphere.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Front Desk Agent
Springhill Suites By Marriott
Orlando, FL
05.2025 - Current
- Welcomed and checked in guests, ensuring a smooth arrival experience.
- Managed reservations and handled inquiries using hotel management software.
- Coordinated with housekeeping to maintain room readiness and guest satisfaction.
- Assisted guests with special requests, enhancing overall service quality.
- Processed payments and maintained accurate cash handling procedures.
- Resolved guest complaints promptly, fostering positive relationships and repeat business.
- Collected room deposits, fees, and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
Personal Shopper
Walmart Company
Saint Cloud, FL
08.2022 - 05.2025
- Fulfill customer orders.
- Reviewing all the orders.
- Preparing and Packaging merchandise.
- Ensuring the accuracy of orders prior to pick up.
- Making appropriate product substitution.
- Following up on out-of-stock merchandise.
- Translate Spanish to English.
- Used mobile application to complete orders.
- Solving customer inquiries.
- Curated personalized shopping experiences based on customer preferences and needs.
- Assisted customers in selecting products while ensuring satisfaction and addressing inquiries.
Quick Services Restaurant
Universal Studio Florida
Orlando, FL
09.2023 - 12.2023
- Receives and Greets Guests.
- Take all orders from guests.
- Setting up food Stations.
- Restacking condiments, bussing tables, and running food.
- Making sure food is at a safe temperature for eating.
- Translate Spanish to English.
- Prepare all beverages to standard and hand out quality drinks every time.
Education
Some College (No Degree) -
Valencia College
Kissimmee, FLHigh School Diploma -
Gateway High School
Kissimmee, FL01.2022
Skills
- Bilingual in English and Spanish
- Effective time management
- Customer service
- Cash handling
- Guest services
- Computer literacy
- Problem-solving skills
- Hospitality services
Certification
Driver's License
Timeline
Front Desk Agent
Springhill Suites By Marriott
05.2025 - Current
Quick Services Restaurant
Universal Studio Florida
09.2023 - 12.2023
Personal Shopper
Walmart Company
08.2022 - 05.2025
Some College (No Degree) -
Valencia College
High School Diploma -
Gateway High School