Shayla Stevenson

Manage many properties and single family homes around the Silicon Valley and Peninsula areas. Managing from a small off site office. Using software's such as, but not limited to: Appfolio, Craigslist, Zillow, Google Docs, Collect and deposit rent payments. Communicate with vendors, receive quotes and schedule work accordingly. Approve invoices/payables. Establish and maintain lease policies. Upkeep the properties of all debris. Schedule and show available homes. Receiving and processing applications. Requesting all required documents in a timely manner. Serve/Mail 3-day notices as needed. Completed final move-in/move-out walk-throughs with tenants to identify required repairs and conditions of the home.

Manage a 60+ apartment home building. Collect and deposit rent payments. Communicate with vendors and schedule work accordingly. Approve invoices/payables. Establish and maintain lease policies. Upkeep the property and all amenities. Leasing/Showing available apartments. Receiving and processing applications. Collecting all required documentation from future residents. Organizing resident/future residents files. Walking property through and demonstrating a clean appealing attraction. Using software's such as but not limited to: Yardi, RealPage, Knock, Zillow, Google Docs. Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services. Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings. Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.

Managed 5+ HOA communities. Responsible for communicating with home owners and schedule vendors as needed. Monthly community inspections. Send bulk notices and letters by mail, email and/or hand deliver. Collecting and depositing HOA fees. Implementing and being fully aware of all community covenants. Preparing and distributing board meeting agendas and minutes. Acting as the point of contact between board members directors and the community.

Started as a Leasing Consultant in Santa Clara, worked my way into the Property Manager position within 2 years. Covered multiple properties in Santa Clara, Hayward, Alameda and Berkeley. Ended my time with AMC as a live on Multi-site property manager. Responsible for overseeing and finalizing lease agreements. Collect and process rent payments. Ensuring a clean property and curb appeal. Thorough knowledge of lease terms and all community policies. Being aware of market rates for all surrounding competitors in the area. Being aware of the conditions of my own property/amenities to competitors. Keeping clear communication between my staff members & vendors. Schedule vendors as needed for renovations. Using software's such as, but not limited to: AIM, Weblisters, Outlook, MS platforms. Perform duties such as but not limited to: Accounting Audits, Weekly/Daily Reports, 3-Day and Delinquent Notices, Inputting checks/payments, Account Payable Batches, Lease renewals, Commission spreadsheets, Annual inspections.

Leasing in a community as large as 544 apartment homes. Maintaining a well-kept office, prep model homes and amenities for daily showings. Upload yield star pricing daily. Monitor and follow up with our leads on a daily basis. Using softwares such as, but not limited to: Yardi, RealPage, Lead2Lease, Yieldstar, Weblisters, all Microsoft platforms. Collecting all required documents from future residents for approval process and the office files. Organize and put together all resident files as needed. Greet and Welcome all coming into office. Daily craigslist advertisement. Hosting resident events. Daily/Weekly reporting. Following up via email and/or phone call at least 3 times. De escalating resident conflict or concerns in a professional and timely manner. Reviewing our ready/pending board on a daily basis for availability or renovation updates. Contributed to high occupancy rates by effectively marketing available properties and promptly following up on leads.

Greeting/Welcoming all customers. Responsible for analyzing & observing a customer’s needs for banking. Processing transactions carefully and correctly the first time. Cash handling in a fast paced environment. Balancing my cash in/out at the end of the day. Being able to communicate, ask the right questions, and provide excellent customer service. Stay aware of all of the surroundings in the bank. Become familiar with regular and returning customers. Being knowledgeable about the new products, accounts and/or offers available for customers. Developed strong relationships with customers through exceptional service, fostering loyalty and trust.

Welcoming and greeting all customers. Ability to work in a fast paced and demanding environment. Assisting multiple customers at a time. Responding to customer inquiries and complaints. Planning and coordinating advertising campaigns, sales promotions and daily sales goals/budgets. Demonstrate consistent clean and neat displays for each item in inventory. Encourage, motive and support my sales team as needed. Authorizing payments and returns. Communicate with my co-workers about our services, deals and products that we offer up to date. Breaking the ice with each customer to understand what they need/want and what they are looking for. Introducing our products/inventory to customers and explain all the benefits of each. Trained new employees and delegated daily tasks and responsibilities. Completed store opening and closing procedures and balanced tills.