Shayla Stroud
Indianapolis,IN
Summary
Task Force General Manager & Accounting Operations Leader with 10+ years of progressive experience in hospitality and finance. Expert at rapidly stepping into Hilton and Marriott properties during transitions, ensuring operational stability, financial performance, and team engagement. Adept at managing multi-property teams, auditing systems, and implementing process improvements with precision.
Overview
20
20
years of professional experience
Work History
Task Force General Manager
Marriott/Hilton
06.2024 - Current
- Directed cross-functional teams to execute strategic initiatives and improve operational efficiency.
- Implemented process improvements that enhanced productivity and reduced waste across multiple departments.
- Developed and executed training programs for staff, fostering skill development and enhancing team performance.
- Oversaw budget management, ensuring alignment with organizational goals and optimal resource allocation.
Accounting Manager
Hilton Denver Inverness
12.2022 - 05.2024
- Generated monthly and quarterly financial statements for executive review
Assistant General Manager
Holiday Inn Express Hotel Suites
06.2018 - 12.2022
- Motivated, trained, and disciplined employees to maximize performance
- Managed team schedule with an eye for coverage needs and individual strengths.
Front Office Manager
Home2 Suites
01.2016 - 06.2018
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
Executive Housekeeping Manager
Embassy Suites
03.2012 - 01.2016
- Maintained excellent relationship with cleaning staff while merging lines of communication with front desk employees to achieve timely execution of cleaning duties.
Front End Supervisor
Embassy Suites
05.2009 - 03.2012
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
Customer Service Associate Team Leader
First Advantage
06.2005 - 05.2009
- Delegated tasks to administrative support staff to organize and improve office efficiency.
Education
High school diploma -
Skills
- Accounting software
- Housekeeping Management
- Office Management
- Accounts Receivable
- Payroll
- Customer service
- Staff training
- Recruiting
- Schedule management
- Employee Development
Timeline
Task Force General Manager
Marriott/Hilton
06.2024 - Current
Accounting Manager
Hilton Denver Inverness
12.2022 - 05.2024
Assistant General Manager
Holiday Inn Express Hotel Suites
06.2018 - 12.2022
Front Office Manager
Home2 Suites
01.2016 - 06.2018
Executive Housekeeping Manager
Embassy Suites
03.2012 - 01.2016
Front End Supervisor
Embassy Suites
05.2009 - 03.2012
Customer Service Associate Team Leader
First Advantage
06.2005 - 05.2009
High school diploma -
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