Summary
Overview
Work History
Education
Skills
Qualifications
Timeline
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Shayla Thomas

Harrisburg,PA

Summary

Experienced caregiver specializing in medication management and client advocacy, with a proven track record at Caregivers America. Skilled in creating personalized care plans that enhance clients' quality of life and ensure safety in all interactions. Demonstrates strong problem-solving abilities and a compassionate approach, effectively addressing both physical and emotional needs. Proficient in scheduling, managing appointments, and maintaining accurate health documentation to support quality patient care.

Overview

18
18
years of professional experience

Work History

Caregiver

Caregivers America & All American Homecare
01.2023 - Current
  • - I care for a family member that requires transportation, and help with everyday living.
  • - Medication Reminders
  • - Diet plans
  • - Meal prepping

Caregiver

Keystone
01.2021 - 01.2023
  • -Worked with clients who had intellectual disabilities that needed assistance through each shift I worked. I cleaned, prepared meal and washed for the clients in Keystone and assisted with everyday living.

Cashier

Bobby Rahal Toyota
01.2018 - 01.2021
  • -Handled the invoice and payments
  • -Answered phone and redirected calls
  • -Filed invoices
  • -Answers general questions about service done to vehicles.

Customer Representative II

American Education Services
02.2008 - 09.2014
  • -Work on incoming correspondence for Credit
  • -Process Automated Credit Dispute Verifications
  • -Answered incoming phone calls
  • -I have knowledge of all the repayment schedules for Federal loans 2, 5, Income Based Repayment (IBR), The 25 year extended repayment option and the Income sensitive option, and for the Private loans there’s the Modified Graduated Repayment schedule.
  • -Processed payments
  • -Account reviews, which also included sending out forms to help customers with their payments
  • -Going over repayment schedules to reduced monthly installments
  • -I have processed deferment and forbearances which postpone payments during a duration of the loans, both federal and private
  • -Took incoming phone application for PNC and SunTrust

Customer Service Representative

AT&T
08.2007 - 01.2009
  • -Received incoming phone calls pertaining to mobile devices.
  • -Processed payments and credits
  • -Trouble shooting if something appeared wrong with the customers device
  • -Went over billing details

Customer Service Representative

Commerce Bank Call Center
06.2007 - 08.2007
  • -Incoming phone calls that dealt with balance inquiries, incoming and outgoing transactions, and call disputes.
  • -Ability to search for missing deposits.

Education

Associates in Psychology - Psychology

Harrisburg Area Community College
1 Hacc Drive, Harrisburg Pa 17110
01.2021

High School Diploma -

Susquehanna Township Middle School And High School
3500 Elmerton Ave Harrisburg, Pa 17109
01.2007

Skills

  • Microsoft Word, Windows, PowerPoint, Processing, E-Oscar, Internet Explorer, ATLA
  • Medication management
  • Meal preparation
  • Personal care assistance
  • Health monitoring
  • Safety compliance
  • Client advocacy
  • Care plan development
  • Client communication
  • Customer service interaction
  • Problem solving
  • Time management
  • Attention to detail
  • Emotional intelligence
  • Team collaboration
  • Conflict resolution
  • Dependable and responsible
  • Community activities
  • HIPAA compliance
  • Housekeeping tasks
  • Flexible schedule
  • Safety awareness
  • Physical therapy support
  • Care plan management
  • Nutrition
  • Problem-solving
  • Documentation
  • Lifting and transferring
  • Flexible schedule and availability
  • Personal hygiene assistance
  • Medication and appointment reminders
  • Verbal and written communication skills
  • Mobility assistance
  • Multitasking and organization
  • Active listening
  • Social interaction
  • Relationship building
  • Client documentation
  • Patient mobility assistance
  • Respectful and compassionate
  • Direct patient care
  • Verbal and written communication
  • Patient care
  • At-home care instruction
  • Housekeeping
  • Care plan assessment

Qualifications

  • -Experienced in processing and the ability to research accounts based on research and conduct investigations to result in the most accurate way.
  • -The knowledge of Microsoft Windows applications.
  • -Can determine errors based off Company policies.
  • -The ability to make decisions in accordance to office procedures.
  • -Ability to communicate and work very well with others.

Timeline

Caregiver

Caregivers America & All American Homecare
01.2023 - Current

Caregiver

Keystone
01.2021 - 01.2023

Cashier

Bobby Rahal Toyota
01.2018 - 01.2021

Customer Representative II

American Education Services
02.2008 - 09.2014

Customer Service Representative

AT&T
08.2007 - 01.2009

Customer Service Representative

Commerce Bank Call Center
06.2007 - 08.2007

Associates in Psychology - Psychology

Harrisburg Area Community College

High School Diploma -

Susquehanna Township Middle School And High School

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