Shayla Thompson
Tuscaloosa,Alabama
Summary
Experienced candidate well-versed in the hospitality industry. Proven track record of delivering exceptional customer service that has resulted in repeat customers and increased revenue for the restaurants. Adept at multitasking a variety of tasks such as taking orders, stocking supplies, and cashing out customers. Professional hospitality expert with proven skills in mixing and serving beverages, managing bar inventory, and ensuring customer satisfaction. Strong focus on team collaboration, adaptability, and achieving high-quality results. Skilled in providing exceptional service, handling high-pressure situations, and maintaining clean and organized workspace. Known for reliability, flexibility, and creating positive experiences for patrons.
Overview
6
6
years of professional experience
Work History
Bartender
Black Warrior Brewing Company
Tuscaloosa, AL
08.2024 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Server
Buffalo wild wings
Tuscaloosa, Alabama
06.2023 - 08.2024
- Provided excellent customer service by anticipating needs and responding promptly to requests
- Greeted and accommodated guests, building positive experience from first interaction
- Making sure guests needs are met, and are happy with their experience
- Providing excellent customer service
- Demonstrated ability to interact with customers in a friendly and professional manner
- Prioritized multiple tasks in dynamic environment and stayed calm and composed
- Used good communication skills to reduce guest dissatisfaction
- Checked in with guests throughout meal service, replenishing drinks and catering to additional requests
- Memorized menu to help diners make informed meal choices
- Assisted with training of new staff members
- Cleaned and sanitized hands and surfaces to optimize food safety and comply with health department regulations
- Processed payments and completed register transactions accurately
- Resolved customer complaints and inquiries in a timely manner.
Server Trainer
Baumhowers victory
Tuscaloosa, Alabama
04.2019 - 05.2022
- Served as positive role model and mentor for restaurant waitstaff
- Mentored new employees by providing guidance on proper etiquette when interacting with customers
- Guided guests through menu items to promote ultimate dining experience
- Presented excellent customer service by accurately fulfilling orders and maintaining facility and equipment
- Followed food safety standards and systems to reduce food contamination
- Demonstrated a deep knowledge of restaurant operations, menu items, pricing, and customer service techniques
- Learned new menu items and company policies to properly train waitstaff
- Increased server efficiency by fulfilling additional responsibilities and training new servers.
Education
High School Diploma -
Cornerstone correspondence Christian school
Townsend, Georgia05.2021
Skills
- Team Collaboration
- Attention to Detail
- Interpersonal Skills
- Positive Attitude
- Upselling Techniques
- Organizational Skills
- Stress Management
- Strong Work Ethic
- Order Accuracy
- Multitasking Abilities
- Exceptional Customer Service
- Time Management
- Allergy Awareness
- Professional Appearance
- Cleanliness Standards
- Cash Handling
- Tableside Etiquette
- Customer service
- Childcare
- Computer skills
- Fast food customer service
- Strong multitasking
- Liquor, beer, and wine knowledge
- Customer Service
- Highly reliable
- Team player attitude
- Outgoing Personality
- Engaging personality
- Cleanliness and hygiene
- Customer service expertise
- Alcohol awareness
- Drink Preparation Techniques
- Classic cocktails
- Wine and liquor knowledge
- Changing beer kegs
Extracurricular Activities
Softball Team Cheerleading
References
References available upon request
Timeline
Bartender
Black Warrior Brewing Company
08.2024 - Current
Server
Buffalo wild wings
06.2023 - 08.2024
Server Trainer
Baumhowers victory
04.2019 - 05.2022
High School Diploma -
Cornerstone correspondence Christian school